scratch on my imac glass

Discussion in 'iMac' started by empezar, Aug 21, 2007.

  1. empezar macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #1
    i got my 24" imac today after 2 weeks of waiting (feels like a lot more). it has a scratch on the glass, not major or anything, and it's on the black area so not on the screen area. this scratch is not big enough or annoying enough for me to want to return the imac.

    what can i do about it though, i got a not perfect imac and i would like to get compensated. what is reasonable to ask for when i call apple?
     
  2. suneohair macrumors 68020

    suneohair

    Joined:
    Aug 27, 2006
    #2
    Personally, I don't think you should ask for anything. If you can live with it you can also live without attempting to get something for nothing.
     
  3. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #3
    I would ask them to replace the computer.
     
  4. barr08 macrumors 65816

    barr08

    Joined:
    Aug 9, 2006
    Location:
    Boston, MA
    #4
    Ditto. Do it now, before you start using the computer a lot, and would really miss it if said minor annoyance became a major one.
     
  5. Southern macrumors regular

    Southern

    Joined:
    May 15, 2007
    Location:
    London, UK
    #5
    Thank goodness there is someone here with a bit of honesty. If it was your fault it got scratched, then you should not expect Apple to have to sort it out for you.
     
  6. empezar thread starter macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #6
    it was scratched when i picked it up from the box. it was not my fault. i have never handled a computer as careful as i did this imac.

    :)
     
  7. empezar thread starter macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #7
    what i'm saying is that waiting another month for a replacement is not worth it, since i need the computer now.

    that's not saying it's not worth anything.
     
  8. imac/cheese macrumors 6502a

    Joined:
    Jun 7, 2007
    #8
    I agree with other posters; you should either send it back or keep it and not ask for anything. Apple would be willing to replace it for you or fix it, but if you just called and told them it was scratched hoping to get something for your pain and suffering, I expect they would tell you to return it so they can fix it.
     
  9. flipperanubi, Aug 21, 2007
    Last edited: Feb 24, 2011
  10. empezar thread starter macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #10
    if it's a quick fix at the local apple vendor, i would certainly do it.

    i just can't be without the computer for more than a few days.
     
  11. empezar thread starter macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #11
    i might just try that glass repair thingy.
     
  12. vanmacguy macrumors 6502a

    Joined:
    Aug 13, 2007
    Location:
    Not where you live.
    #12
    If you didn't scratch it, I would return it.

    It will start to bother you one day and you'll be sorry if you keep it.

    Cheers.
     
  13. suneohair macrumors 68020

    suneohair

    Joined:
    Aug 27, 2006
    #13
    You said it is not big enough for you to want to return it. So let it be.

    Get a replacement. Call Apple and ask them to repair it under warranty, and ask for it to be serviced by a local shop (they plop the glass off and put the new one on). Or just deal with it.

    Everybody wants something for nothing.
     
  14. wazgilbert macrumors regular

    Joined:
    Jan 15, 2007
    Location:
    UK South
    #14
    What a bitter attitude - you're in customer service, right?

    all anyone asks for when spending circa £1000 is that their product is in new condition. If it isn't, then either a discount - like refurbished prices, or to be replaced/repaired as good as new.

    Don't just bash this guy because he's asked for advice what to do!
     
  15. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #15
    I agree. I doubt anyone would be happy seeing a scratch on their brand new computer.
     
  16. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #16
    Especially on a Mac where style and finish actually matter. I doubt any of my users even notice the odd scratch or two on the Dell or HP drones we put out there.
     
  17. RichardI macrumors 6502a

    RichardI

    Joined:
    Feb 21, 2007
    Location:
    Southern Ontario, Canada
    #17
    Take a very fine brush (like a modeller's brush) and a bottle of Future floor wax (yes, Future floor wax), dip the brush into the future, and touch up (fill) the scratch. It will make the scratch disappear when dry. If possible, lay your iMac down (screen up) for this fix to prevent the Future from running too much. Trust me.
    Future floor wax is actually nearly pure, clear liquid plastic. No other type of floor wax will work.

    Rich :cool:
     
  18. imac/cheese macrumors 6502a

    Joined:
    Jun 7, 2007
    #18
    I don't think his attitude was bitter at all. He was ust responding to the OP's thought that he could live with the defect because he didn't want to send it back but he thought he should call apple to get something for his trouble. If he is not willing to send it back to Apple or take it too an Apple store, why should Apple give him something for it? Apple stands behind their products and will gladly repair the flaw.
     
  19. empezar thread starter macrumors regular

    empezar

    Joined:
    Sep 14, 2006
    #19
    i decided to keep the imac, and not ask for anything from apple.

    after 2 days i have barely noticed the scratch, it's small as a 1cm hair and is only visible when a light source reflects directly in the scratched area.

    i love my imac :)
     
  20. furious macrumors 65816

    furious

    Joined:
    Aug 7, 2006
    Location:
    Australia
    #20
    :word: How much did you pay for this computer again? You should expect nothing but perfection.
     
  21. newkeyboard macrumors regular

    Joined:
    Jul 30, 2007
    Location:
    Sussex, UK
    #21
    Return it. My iMac arrived with something trapped between the glass and the screen (covering 4-5 pixels) and I returned it. I'm not getting another anyway as the gloss screen was too glossy for me. But definitely return it and ask for a perfect one!
     
  22. kis macrumors 65816

    Joined:
    Aug 10, 2007
    Location:
    Switzerland
    #22
    I'd get it replaced - mainly because the scratch constitutes a loss of value if you're ever going to re-sell it.
     

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