Resolved Scratch on screen plus cellular connectivity issues?

[chrismarle]

Hi folks,

I've just noticed a scratch on my iPad 4 display. Is there anything Apple will do if I go to the Genius Bar?

I also have some a major cellular connectivity issue that prevent me to use cellular data even after multiple complete restore.

And btw, using iOS 7 beta 2 here.

Thanks guys!

 

[GGJstudios]

No, the Genius Bar can't help with damage from accidents, and a scratch has nothing to do with any functionality. Also, iOS 7 isn't supported yet, as it's still in beta.

 

[chrismarle]

No, the Genius Bar can't help with damage from accidents, and a scratch has nothing to do with any functionality. Also, iOS 7 isn't supported yet, as it's still in beta.

Yep I know for iOS 7, but would it be possible to have it repaired for a fee?

 

[GGJstudios]

Yep I know for iOS 7, but would it be possible to have it repaired for a fee?

I'm sure they can repair it for a fee, but the cost might be prohibitive for a scratch.

 

[chrismarle]

I'm sure they can repair it for a fee, but the cost might be prohibitive for a scratch.

Can I at least get a refurb unit?

 

[GGJstudios]

Can I at least get a refurb unit?

You can buy a refurb iPad whenever you want. Just check the Apple refurb site.

 

[chrismarle]

You can buy a refurb iPad whenever you want. Just check the Apple refurb site.

I'm sorry, I wasn't clear. I mean, can they switch my unit with a refurb one?

 

[GGJstudios]

I'm sorry, I wasn't clear. I mean, can they switch my unit with a refurb one?

No, they're not going to replace your damaged unit unless you pay for a new one. The warranty doesn't cover damage from accidents.

 

[chrismarle]

No, they're not going to replace your damaged unit unless you pay for a new one. The warranty doesn't cover damage from accidents.

Thanks!

And do you have an idea about how much it can cost? Do I have some kind of discount or do I have to buy one full price?

 

[blueroom]

OoW replacements are generally 1/2 the cost of new.

 

[chrismarle]

OoW replacements are generally 1/2 the cost of new.

Thanks for the info!

 

[GGJstudios]

Thanks!

And do you have an idea about how much it can cost? Do I have some kind of discount or do I have to buy one full price?

Click the link in my last post to check out refurb prices. You don't get a discount because your iPad was damaged. Apple makes no provisions for replacing or repairing damaged Macs or iPads at any discounted rate.

 

[blueroom]

I found this which claims $299 for the iPad 4 OoW replacement.
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/about-warranties