Resolved Scratch on screen plus cellular connectivity issues?

Discussion in 'iPad Tips, Help and Troubleshooting' started by chrismarle, Jul 4, 2013.

  1. chrismarle, Jul 4, 2013
    Last edited: Jul 5, 2013

    chrismarle macrumors 6502

    Joined:
    Jun 18, 2011
    Location:
    Canada
    #1
    Hi folks,

    I've just noticed a scratch on my iPad 4 display. Is there anything Apple will do if I go to the Genius Bar?

    I also have some a major cellular connectivity issue that prevent me to use cellular data even after multiple complete restore.

    And btw, using iOS 7 beta 2 here.

    Thanks guys!
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    No, the Genius Bar can't help with damage from accidents, and a scratch has nothing to do with any functionality. Also, iOS 7 isn't supported yet, as it's still in beta.
     
  3. chrismarle thread starter macrumors 6502

    Joined:
    Jun 18, 2011
    Location:
    Canada
    #3
    Yep I know for iOS 7, but would it be possible to have it repaired for a fee?
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    I'm sure they can repair it for a fee, but the cost might be prohibitive for a scratch.
     
  5. chrismarle thread starter macrumors 6502

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    Jun 18, 2011
    Location:
    Canada
    #5
    Can I at least get a refurb unit?
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    You can buy a refurb iPad whenever you want. Just check the Apple refurb site.
     
  7. chrismarle thread starter macrumors 6502

    Joined:
    Jun 18, 2011
    Location:
    Canada
    #7
    I'm sorry, I wasn't clear. I mean, can they switch my unit with a refurb one?
     
  8. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #8
    No, they're not going to replace your damaged unit unless you pay for a new one. The warranty doesn't cover damage from accidents.
     
  9. chrismarle thread starter macrumors 6502

    Joined:
    Jun 18, 2011
    Location:
    Canada
    #9
    Thanks!

    And do you have an idea about how much it can cost? Do I have some kind of discount or do I have to buy one full price?
     
  10. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #10
    OoW replacements are generally 1/2 the cost of new.
     
  11. chrismarle thread starter macrumors 6502

    Joined:
    Jun 18, 2011
    Location:
    Canada
    #11
    Thanks for the info!
     
  12. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #12
    Click the link in my last post to check out refurb prices. You don't get a discount because your iPad was damaged. Apple makes no provisions for replacing or repairing damaged Macs or iPads at any discounted rate.
     

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