Scratch On Screen Straight Out Of The Box

Discussion in 'Apple Watch' started by Oliver G, May 1, 2015.

  1. Oliver G, May 1, 2015
    Last edited: May 1, 2015

    Oliver G macrumors regular

    Joined:
    Sep 24, 2007
    Location:
    Melbourne, Australia
    #1
    When I opened my Apple Watch Sport earlier this week and took off the plastic I noticed that there were finger marks and small scratch on the bottom of screen.

    What should I do guys?

    It's really annoying and I can see the scratch on most angles. Should I contact Apple now, I just need a replacement Space Grey Case, but I am not sure if they have any replacements in yet.

    I am in Melbourne, Australia.
     
  2. edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami, FL
    #2
    I would have the scratch documented immediately. The longer you wait the more they can say it was your fault.
     
  3. Docsteel macrumors member

    Joined:
    Apr 29, 2015
    #3
    Very sorry to hear that, my first iPhone 6 had a screen issue out of the box, so I know how you feel, it's terribly disappointing. It would be nice if Apple would overnight you a replacement, but I read elsewhere that someone who had a problem had to mail it in and wait. Have you tried at least calling your local Apple store to see if there is anything they can do? Still not sure if they have any replacement stock or not, heard in one thread they would and in another they haven't yet.
     
  4. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #4
    This.
     
  5. vikingjunior macrumors 65816

    vikingjunior

    Joined:
    Aug 17, 2011
    #5
    At least it works mine was DOA and be prepared to ship it and wait for replacement.
     
  6. Oliver G thread starter macrumors regular

    Joined:
    Sep 24, 2007
    Location:
    Melbourne, Australia
    #6
    Thanks guys, I have just contacted Apple Support and they have set up an Genius appointment for me on Monday, so hopefully they can sort it out then.
     

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