iPod touch Scratch on screen

N

natezire71

Guest
Original poster
I dropped my ipod touch on the ground, and it made a small scratch in the screen. Normally, i wouldn't care, but the ipod touch screen is supposed to be scratch-resistant, and ppl taking keys to it and razor blades wouldn't scratch it, but a floor would? I want to take it back to the Apple store. Can you get a new Touch if i bought my ipod at Bestbuy, but taking it back to Apple store? I do not mind saying the battery life is horrible or something like that. It is really annoying when watching a movie to see a scratch. I am getting a case today.
 
N

natezire71

Guest
Original poster
answer the question or not...geez...dont reply unless you got something good to say
 
Comment

Stampyhead

macrumors 68020
Sep 3, 2004
2,294
30
London, UK
As a continuation of what MrT8064 said, honesty is always your best policy. If you feel the screen wasn't scratch resistant enough then take it back and let them know what happened and how you feel like this sort of damage should not have happened. They may not agree with you, but if you take it in claiming poor battery life and they see a huge gouge in the screen they're going to know what you're up to. In they end you do what you think is best, but in general it's best to tell the truth and see what they can do for you.
 
Comment

drnycallstar19

macrumors member
Sep 18, 2007
98
2
the iPod touch screen isn't scratch resistant. It might be more resistant to scratches then the recent generation ipods but it's not completely scratch resistant. The only way that the screen would be scratch resistant would be if it was made out of diamond and we all know it's not!
 
Comment

jacktiernan

macrumors regular
Sep 3, 2007
194
1
Vic, Australia
the iPod touch screen isn't scratch resistant. It might be more resistant to scratches then the recent generation ipods but it's not completely scratch resistant. The only way that the screen would be scratch resistant would be if it was made out of diamond and we all know it's not!
*cheers*

a sane voice... finally
 
Comment

Cloudsurfer

macrumors 65816
Apr 12, 2007
1,297
332
Netherlands
Don't forget it's simply glass. It's harder to scratch, but that doesn't make it scratch resistant.

Reminds me of my glasses. When I bought my glasses, I opted for scratch resistant glasses. A year passed, and my glasses are filled with tiny scratches. They don't distract from my viewing, however, and are pretty much invisible from most angles and in most lightning conditions.

I expect the same to be true for a touch after a few months of usage.
 
Comment
N

natezire71

Guest
Original poster
honest

You are all correct. I called Apple Care and told them my situation, TRUTHFULLY!! Apple is sending a dispatch for my iPod, and they will either repair the screen, or get me a new iPod Touch. Either way, I am glad i was honest, and that Apple is that cool to replace my ipod touch due to a small scratch.
 
Comment

trance728

macrumors member
Oct 12, 2007
41
0
You are all correct. I called Apple Care and told them my situation, TRUTHFULLY!! Apple is sending a dispatch for my iPod, and they will either repair the screen, or get me a new iPod Touch. Either way, I am glad i was honest, and that Apple is that cool to replace my ipod touch due to a small scratch.

that is so unfair, i called them like 3 weeks ago and said the same thing (except i had never dropped mine, i dont know how they got there because ive never had it in my pocket with anything else) and i was told pretty much im out of luck and that they sell some sort of screen repair on the apple website that i was never able to find
 
Comment

DavoMrMac

macrumors 6502
Oct 9, 2005
319
0
Honesty is always the best policy. And I think Apple is one of the few companies that recognises this. Good luck with your repair/exchange.
 
Comment

Mr. B

macrumors regular
Dec 25, 2005
114
0
scratch resistant glass is just very hard glass.

And hard glass is HARDER THAN METAL.

This is why razors and nails and keys will not scratch the ipod touch screen.

However.

SAND WILL SCRATCH THE GLASS BECAUSE IT IS AS HARD AS GLASS.

Same is true with glass shards, and diamonds and whatnot. (things that probably will not be a problem.)

But sand is EVERYWHERE. So, yeah. A floor very well may scratch your ipod touch where a razor blade will not.

So be more careful.
 
Comment

stevento

macrumors 6502
Dec 10, 2006
252
0
Los Angeles
ok im sure this has been talked about, but
1. do people really watch movies on 2-4 inch screens? i see no purpose or inclination to do that.
2. does the touch even have enough battery life for that?
 
Comment

Draythor

macrumors 6502
Sep 12, 2006
427
0
Exeter University, UK
ok im sure this has been talked about, but
1. do people really watch movies on 2-4 inch screens? i see no purpose or inclination to do that.
2. does the touch even have enough battery life for that?
Strictly off topic, but still.
1.Yes, yes they do.

2. 5 hours battery life according to Apple
 
Comment

ChrisBrightwell

macrumors 68020
Apr 5, 2004
2,294
0
Huntsville, AL
1. do people really watch movies on 2-4 inch screens? i see no purpose or inclination to do that.
2. does the touch even have enough battery life for that?
1. When you strap it to the back of the seat in front of you on a train/bus/car/etc, the iPod touch screen is more than adequate.

2. I've watched roughly 4 hours of video on a single charge and had enough juice left to listen to a little bit of music afterward.
 
Comment

iShak

macrumors 6502
Dec 26, 2006
320
0
the iPod touch screen isn't scratch resistant. It might be more resistant to scratches then the recent generation ipods but it's not completely scratch resistant. The only way that the screen would be scratch resistant would be if it was made out of diamond and we all know it's not!
I think you've got your 'scratch resistant' and 'scratch proof' mixed up here.

iPod's screen is definitely scratch resistant to a certain degree, like every other material really, even the diamonds that you claim to be 'scratch resistant' and I think by that you mean scratch proof, can be scratched, cut, broken and pulverized ... otherwise we wouldn't have any cut diamonds in the world today.

iPod's screen is fairly scratch resistant and will not scratch very easily.
 
Comment

Phil A.

Moderator
Staff member
Apr 2, 2006
5,513
2,317
Shropshire, UK
ok im sure this has been talked about, but
1. do people really watch movies on 2-4 inch screens? i see no purpose or inclination to do that.
2. does the touch even have enough battery life for that?
1. All the time - at normal viewing distances the iPod touch presents the same size screen as a 24-28" TV across a normal sized living room
2. Yep - at least 5 hours
 
Comment

ScottFitz

macrumors 6502a
Nov 3, 2007
666
0
I'm getting mine for all my plane rides. I travel extensively and hauling out my company laptop is a pain. I normally fly up front and that helps with a bit of extra room, but my 2G nano gets a real work out now. I can only imagine the touch getting an equal work out.
 
Comment
N

natezire71

Guest
Original poster
you all realize i did say, "scratch-resistant"? I know the screen isn't scratch-proof, thats insane, and would require the screen to be made of diamond. Which *duh* it isn't. DUHHHH!!! lol
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.