I have been wearing my series 2 sport for just one week and noticed a large vertical scratch across the display. I have not to my knowledge hit it against anything. Obviously something happened but very surprised it's already scratched so quickly and I wonder what going to happen after years of usage. That limited scratch resistance is very disappointing and surprising. My last several iphones have not developed any scratches with no protection. Had my prior swiss army watch for 20 years with just a couple scratches. I don't have apple care. Called support and they said repair is >$200 which certainly is not worth it. Any thoughts on approaches to getting it replaced by apple? I would then put a screen protector on it.
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scratch on week old series 2 sport?
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I found a few scratches on my screen after a few days. I took it back to the swap and they switched it out for another one.
Not had a single mark on this now in 5 months.
My scratches were 4 small vertical marks on the corner. Perfectly spaced and perfectly straight so looked like a manufacturing defect.
Not had a single mark on this now in 5 months.
My scratches were 4 small vertical marks on the corner. Perfectly spaced and perfectly straight so looked like a manufacturing defect.
Thanks. Pretty sure it wasn't there out of the box. Just seems odd that with casual use for 1 week it already has a major scratch. Not so scratch resistant as they say I guess.
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Its most likely a scratch in the coating and not the screen itself. The screen is very scratch resistant, the coating on the other hand is not. Does the scratch rainbow? If not, then even more likely the coating.
Because AppleCare+ doesn't cover scratches, it might be worth getting AC+ so if your screen ever does crack, you can get a replacement for $69 instead of spending $200.
As for Apple replacing it for free, most likely won't happen.
Because AppleCare+ doesn't cover scratches, it might be worth getting AC+ so if your screen ever does crack, you can get a replacement for $69 instead of spending $200.
As for Apple replacing it for free, most likely won't happen.
You can do it online or over the phone. They will run a diagnostic.
The diagnostic is smart enough to tell if the screen is cracked or other damage.
Looks a little deep to be in the coating. If you can feel it with your finger nail it is in the screen itself.
Do not see how the diagnostic program they run could see the scratch.
Do not see how the diagnostic program they run could see the scratch.
I can feel it with my fingernail. Tried to buy AC+ online but after it checks my serial # and I hit "buy" I get a blank screen. Same result on chrome on windows, safari on OS X, safari on iOS. Will have to call or chat I guess.
Purchased AC+. Had to do it by phone. Will get a screen protector. Maybe I should let my kids play with it now. I would pay $69 to get a replacement.
IQ Shield was the best one I've used. Armor Suit was more difficult to install/cure, but they had better customer service. They are all a PITA because they are wet apply and curve around the screen. Any snag on a shirt and its done. I eventually said no more and took it off. 6 months gave me one scratch down the center, probably in the coating.
AppleCare is the safest bet. Fortunately, you added it on in time. I personally feel screen protectors look cheap and cheapens the look of the Watch. But that's me. They do serve there purpose.
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You have to have caught that on something.
I work with machines wearing mine and have knocked it off steel edges a couple of times, and even against iron I-Beams and I still have no scratches.
Although less resistant than the sapphire. It's similar to the iPhone screen.
I work with machines wearing mine and have knocked it off steel edges a couple of times, and even against iron I-Beams and I still have no scratches.
Although less resistant than the sapphire. It's similar to the iPhone screen.
I have the Armorsuit (both screen and body protectors). They all use mostly the same material. All are kind of a pain to put on, but I can say that now that it's on I can't even really tell it's there. And they have great customer service at Armorsuit. I often run with the watch and wash it off in the sink and wear it all day long and I haven't had any issues with the screen protector lifting off at all for the last month. The trick is getting it on correctly so that no part of the protector overlaps the case (can be tricky because initially the sides and corners won't stay down and it slides around a lot if you wet it well). And then you have to make sure it adheres properly around the edges. The trick I use is to let it dry a bit, for maybe a half hour, and then I take plastic Saran wrap and wrap it around the watch. This allows me to kind of pull tightly around all the corners and sides and then twist the plastic wrap behind the watch to keep all the corners in place while it dries for a day or so. Then I take the plastic wrap off, or loosen it a bit, so that it can cure further (if you wrap too tightly, it won't always dry as well because there isn't enough air flow).
But now that you have AC+, maybe don't even worry about it. Just enjoy the watch and use it well and perhaps get a replacement down the road.
And thanks for the reminder about AC+. I still needed to add it to mine. Tried the other day and the Apple site kept taking me to the British site and asking me to pay in Pounds. Weird. Couldn't get it to work right. Today I had no issues. Was able to run diagnostics through their site and purchase online.
But now that you have AC+, maybe don't even worry about it. Just enjoy the watch and use it well and perhaps get a replacement down the road.
And thanks for the reminder about AC+. I still needed to add it to mine. Tried the other day and the Apple site kept taking me to the British site and asking me to pay in Pounds. Weird. Couldn't get it to work right. Today I had no issues. Was able to run diagnostics through their site and purchase online.
The glass on the Sport model is labeled as "Ion-X" glass. It's a similar type of material used on the iPhone screens as you mentioned.
So will AC+ replace the watch for $69 + tax for a scratch? This isn't clear to me from reading the coverage.
That's a good question, and something I've wondered myself. Someone else should probably chime in. I thought that was the case but I'm not 100% sure.
In the UK I was told that a scratch to an iPad or iPhone screen would not warrant a paid replacement under AC+ as it's considered wear and tear. I was told in not so many words that if I want a replacement for a scratch, then accidentally drop my device. Not sure if the watch is different?