Scratch right out of the box

Psycho Mantis

macrumors member
Original poster
Feb 19, 2012
89
0
California
Had just purchased a brand new iPad last night and I noticed a scratch right out of the box. It's a pretty deep and noticeable scratch right near the headphone port. I know it wasn't me cause I noticed it before I even put it down on a tablet or anything.

My question is, should I deal with going back to Best Buy and returning it? I don't want to seem like a pain in the ass for something so little, but I did spend $699 for it and doesn't seem right to have an imperfection right out of the box...
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
Had just purchased a brand new iPad last night and I noticed a scratch right out of the box. It's a pretty deep and noticeable scratch right near the headphone port. I know it wasn't me cause I noticed it before I even put it down on a tablet or anything.

My question is, should I deal with going back to Best Buy and returning it? I don't want to seem like a pain in the ass for something so little, but I did spend $699 for it and doesn't seem right to have an imperfection right out of the box...
It's really up to you, Best Buy will most likely give you a sealed one if they still got any in stock.
 

imeth

macrumors regular
Mar 23, 2011
205
0
Had just purchased a brand new iPad last night and I noticed a scratch right out of the box. It's a pretty deep and noticeable scratch right near the headphone port. I know it wasn't me cause I noticed it before I even put it down on a tablet or anything.

My question is, should I deal with going back to Best Buy and returning it? I don't want to seem like a pain in the ass for something so little, but I did spend $699 for it and doesn't seem right to have an imperfection right out of the box...
I would say exchange it but don't tell them it's cause of the scratch, they'll know you are OCD. Just say it's not working properly and would like an exchange.
 

JeffMorse

macrumors regular
May 12, 2010
226
20
I would say exchange it but don't tell them it's cause of the scratch, they'll know you are OCD. Just say it's not working properly and would like an exchange.
They're going to see the scratch anyway. Just tell them the truth. If they give you a hard time, just return it and tell them you'll buy it someplace else.
 

Eric052492

macrumors member
Feb 8, 2008
45
0
I returned my first iPad due to some pretty bad scratching. After getting the second one, I looked at it in the store and things seemed fine, but when I got home, I noticed a small nick in the corner near the headphone jack like yours. It's not much but you can see it when it reflects light. It annoys me a little just because it's a brand new product and it shouldn't have any scratches whatsoever.

Here's a picture. It's really hard to capture on camera but is a bit more notice in person.



Uploaded with ImageShack.us
 
Last edited:

TWO2SEVEN

macrumors 68040
Jun 27, 2010
3,520
637
Plano, TX
Mine had a tiny scratch on the back, below the camera. I thought about just keeping it, but I could feel it when I held the iPad.

Best Buy switched it out without a problem.

I thought I was being too OCD at first, but as the OP said, for the price I just paid I'd like to get perfection.
 

ChrisTX

macrumors 68030
Dec 30, 2009
2,682
52
Texas
As long as my iPad still functions properly, and it's not on the screen, I don't really care.
 

Eric052492

macrumors member
Feb 8, 2008
45
0
After reading about issues with dead pixels and backlight bleeding I would be hesitant to return it because of something really small like the scratch on mine. As far as I can tell, my screen has no issues at all.
 

Psycho Mantis

macrumors member
Original poster
Feb 19, 2012
89
0
California
Did I really get thumbs downed for a genuine question?

Anyway, thanks for the suggestions everyone. I'm going to bring it back and mention it to them and see where it goes from there. Just kind of shocked that something like this would escape quality control at the factory.