Scratched CDs&DVDs, time 2 return the 27" i5 beast?

Discussion in 'iMac' started by gjw4u, Dec 8, 2009.

  1. gjw4u macrumors 6502

    Dec 2, 2008
    Well after 11 days of bliss, I think my joy might of come to glitch.
    Yesterday I watched a brand new DVD ("Vicky Christina Barcelona", what a City of architecture Barcelona seems to be), when I ejected & returned the DVD to it's cover, I noticed some strange scratches on the DVD.
    Well today I decided to watch another new DVD. I inspected the DVD prior to inserting the DVD into the iMac's SD. The DVD had not a scratch. Well after watching "Max Payne" (What a disturbing & macabre movie that turned out to be), and ejecting the DVD, I discovered that this new DVD, had been disfigured by the iMac's OD.
    Well it seems, that my 27" i5 iMac is really in the habit of scratching all CDs & DVDs, which get inserted/ejected from the OD.
    I guess I will be calling Apple Care first thing in the morning and figuring how to sort out this issue. :(
  2. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    You should get Apple to pay for two new DVDs to replace the scratched ones.
  3. Huddy macrumors member

    Oct 9, 2009
    I feel your pain.

    I have had my 27" i7 for 2 days and it has already scratched both my Snow Leopard DVD and my brand new copy of Windows 7 DVD.

    I am not surprised as the same thing happened with my old 24" iMac, in the end I avoided using the CD-Rom drive where possible.

    As this one is within it's 14 days return period it is going back for a refund. Pretty annoyed that this type of issue has been going on for some time now without resolution from Apple.
  4. knewsom macrumors 6502a

    Jun 9, 2005
    OR, you could replace the optical drive with an SSD... :D
  5. Warbitrary macrumors regular

    Nov 24, 2009
    Montréal, Canada
    The SuperDrive is not scratching the DVDs, the metal edges of the iMac are. You need to insert and remove CDs and DVDs at exactly at the right angle to avoid touching the metal edges.

    AFAIK it's a design flaw in the iMacs, so exchanging the computer won't fix the problem.
  6. ascender macrumors 68020

    Dec 8, 2005
    I've had the same problem with my 27" iMac. I had a load of DVDs to burn when I first got it and noticed it fairly quickly, but despite being careful from then on in, its still happening.
  7. J&JPolangin macrumors 68030

    Jul 5, 2008
    Thule GL @ the TOW
    ...why wouldn't the "slot loading" mech keep it lined up properly unless it was installed off center on the inside of the machine?

    My 20" prev gen iMac works fine when ejecting disks, I'd think you'd hear it scraping the aluminum otherwise...
  8. nyguy4u macrumors member

    Oct 21, 2008
    the previous poster is right, it's not the drive. It's the aluminum edges around it. Even if they slightly touch together, you won't hear it, but you'll see scratches.

    I had the issue, then I put the DVD in the drive to make sure it doesn't touch the metal edges, and there was no scratches. You just have to be careful.

    That was definitely a design flaw, but exchanging them out won't do anything.
  9. kellen macrumors 68020


    Aug 11, 2006
    Seattle, WA
    With some of the problems floating around with the iMac, you may just want to get it fixed instead of returning it.
  10. nyguy4u macrumors member

    Oct 21, 2008
    What is there to fix? It's a design flaw.. there is nothing wrong with his computer.
  11. TennisandMusic

    Aug 26, 2008
    My iMac's did this too. Solution? Put some masking tape along the edge of the dvd slot, and make sure it actually covers the edge. No more scratching for me. Kinda silly you have to resort to things like that on a 2000 dollar machine.
  12. kellen macrumors 68020


    Aug 11, 2006
    Seattle, WA
    If he is the one saying it is the drive, then replacing the drive would fix it.

    If it is the metal, then realigning it would possibly fix it.

    My point was that it sounds like a fixable problem and due to the other probs of the iMacs, he may just want to get it fixed.

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