Scratched iPhone 7 Plus Camera Lens Cover

Discussion in 'iPhone' started by RichardMoran10, Oct 24, 2016.

  1. RichardMoran10 macrumors member

    Joined:
    Jul 11, 2015
    #1
    morning,

    On Saturday night I scratched my iPhone 7 Plus camera lens. The scratches are deep enough to where if I need to take a picture, the picture has the scratch lines on the image. Has this happened to anyone yet? What is the procedure like to get this fixed via Apple? Can it be done in 1 day like a cracked screen?

    I have a jet black model, considering the limited availability, how do you think they will handle my case?

    I'm on the iPhone Upgrade Program and have AppleCare Plus

    Thank you for your input
     
  2. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #2
    Any pics (taken with the phone) showing the scratch lines on the images?
     
  3. Dieego macrumors member

    Joined:
    Sep 23, 2016
    #3
    How did you get it scratched? just to be aware and be careful
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    They will replace the phone
     
  5. RichardMoran10 thread starter macrumors member

    Joined:
    Jul 11, 2015
    #5
    Sure thing. I will post one in a minute.
    --- Post Merged, Oct 24, 2016 ---
    the phone just fell out of my hands and it landed on the back. :( be careful guys. First time I've had any extreme physical damage to an iPhone.
    --- Post Merged, Oct 24, 2016 ---
    Definitely not on the same day though right? Considering Jet Black iPhone availability.
    --- Post Merged, Oct 24, 2016 ---
    Here's a picture. The scratch lines are clearly visible. (I had to crop the image because I was getting an error message on the forum trying to upload the full pic. But you can still easily tell the scratches on the bottom left hand corner, so just picture the lines across the image reaching the upper right hand corner)
     

    Attached Files:

  6. ddrulez macrumors member

    Joined:
    Dec 12, 2012
    Location:
    Germany
    #6
    Looks more like it's scattered from the fall and not scratched.
     
  7. RichardMoran10 thread starter macrumors member

    Joined:
    Jul 11, 2015
    #7
    I would agree with you. The crazy thing is that the lens isn't shattered. I'm visible light you can't even tell the lens shattered, you can only tell if you activate the camera.
     
  8. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    They should just replace your iPhone. At least you have Apple Care. Like you said, Jet Black is still limited in some areas.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    Have you tried?

    They usually keep a few phones available for quick replacements.
     
  10. RichardMoran10 thread starter macrumors member

    Joined:
    Jul 11, 2015
    #10
    Not yet. I have an appointment at my local Apple Store for this Saturday. I just don't want to be without a phone as my job requires me to have my phone on me at all times.
     
  11. RichardMoran10 thread starter macrumors member

    Joined:
    Jul 11, 2015
    #11
    So they couldnt fix it at the Apple Store and they just gave me a brand new jet black with the same capacity. all is well.
     
  12. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    I would do an encrypted iTunes backup before you go to the Apple Store.
     
  13. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #13
    Wow awesome!
     
  14. macfacts macrumors 68000

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #14
    The guy had extended warranty (Apple Care plus). Apple replacing it with no questions asked is what is expected. "Wow awesome" would be if he could walk in to the Apple store anytime to get a problem like this fixed vs making an appointment one week later to get it looked at.
     
  15. RichardMoran10 thread starter macrumors member

    Joined:
    Jul 11, 2015
    #15
    I have had apple replace products for me for free. I had a 2011 15-inch MacBook Pro that I brought in for maintenance 3 times in a 90 day timespan that they couldn't fix and they ended up keeping the 2011 MacBook Pro and they gave me a 15-inch 2015 MacBook Pro and a $150 Tech21 case all for free.
     

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