Scratched my watch - AppleCare+?

Discussion in 'Apple Watch' started by Macwick, Jun 11, 2015.

  1. Macwick macrumors regular

    Joined:
    Dec 9, 2008
    #1
    Hello all,

    I was outside yesterday and managed to scrape my 42SGS against some rough concrete. The screen was largely unscathed, but there are large scratches on the watch body (see pic).

    I purchased Apple Care+ for this watch and I have a couple of questions for folks who may have had a similar experience:

    1) Does Apple have any threshold around what they consider 'accidental damage'? Will they replace the watch for scratches like this?

    2) How painful is it to move to a new watch? Specifically, I'm wondering about setup and saved data, *especially* around fitness tracking. I assume all activity is retained in the Activity and Health apps on your iPhone. But I did read specifically that 'calibration' data is lost. I had to run outside a few times with my phone in order to calibrate my watch to measure my treadmill runs accurately. It would suck to have to go through this calibration process again.

    Apologies to anyone who hasn't received their watch yet and is annoyed reading about my FWP (first watch problems).
     

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  2. Jmona macrumors 6502a

    Jmona

    Joined:
    May 6, 2015
    Location:
    Breckenridge, CO
    #2
    As far as I know as long as you have AC+ you can have up to 2 accidental damage incidents in 2 years and they will replace it. I say get a case for it in the mean time so you don't wear thin on accidental damage free replacements, and down the road take it to apple for an exchange, unless you want to do it now.
     
  3. brianbrooke21 macrumors newbie

    Joined:
    May 22, 2015
    #3
    Setting up the new watch is a breeze; you pair it and every setting you had on the old one transfers to the new one. I just did it yesterday.
     
  4. acctman macrumors 6502a

    acctman

    Joined:
    Oct 26, 2012
    Location:
    Georgia
    #4
    you still have to pay the service fee, so it's not completely free
     
  5. IFRIT macrumors 6502a

    Joined:
    Oct 15, 2012
    #5
    I would wait until you have done some meaningful damage to it before wasting an incident over some cosmetic damage...
     
  6. H3rman macrumors 6502

    Joined:
    Apr 16, 2015
    #6
    Apple state in their T&C for AppleCare+....

    So no, it is not covered! It's cosmetic, it doesn't affect the watch. If you had dropped it and cracked the screen on the other hand, that would be covered. Even if you did what I did, it's covered. I dropped mine and dented the corner. It was just enough that my link band wouldn't fit (due to tighter tolerances), but my sports band still worked fine.

    Apple replaced mine under accidental damage, because being limited to certain bands is deemed as an affect on functionality. Yours wont be by the looks of it.
     
  7. Honey Badger macrumors 6502a

    Honey Badger

    Joined:
    Jul 14, 2011
    #7
    This shouldn't be a problem for the OP...Hello Hammer!!! :D
     
  8. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #8
    I have AC+ and I'd still try to get it exchanged if I had the damage OP has.
     
  9. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    If you have AC+ they should replace it no questions asked. You can do it through the mail with express exchange.
     
  10. fischersd macrumors 68040

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Kitchener, Ontario, Canada
    #10
    OP, if it was me, I'd try to buff those out a bit. Maybe see if there wasn't some paint or touch-up marker that I couldn't use to minimize the appearance of those scratches.

    You only get 2 accidental claims on AC+. You sure you want to be using one so quickly for something that's cosmetic? (and may be mostly repairable yourself?)

    If you're not that handy, I'm sure you have a few friends that are - have them take a look at it.
     
  11. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #11
    Apple never seems to care when u got AppleCare+ they just give u a new one as long as u pay the service fee. they dont even really look at it from my experience
     
  12. RodThePlod macrumors 6502a

    RodThePlod

    Joined:
    Sep 7, 2005
    Location:
    London
    #12
    This made me LOL ;)

    Seriously, though: OP - I wouldn't waste one of my two Applecare incidents on this. Might be better to wait for some more substantial damage....
     
  13. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #13
    There's optimism for you ;)

    Sounds like good advice to me, in all seriousness. It's annoying and upsetting, I'm sure. But it's still early days.
     
  14. Gjwilly macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
  15. teknikal90 macrumors 68030

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
  16. HDJulie macrumors demi-goddess

    Joined:
    Jun 13, 2008
    Location:
    Little Rock, AR
    #16
    My mother scratched her Sport watch & she has Apple Care. They would not replace it for the "cosmetic damage is not covered" reason.
     

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