Scratched my watch - AppleCare+?

Discussion in 'Apple Watch' started by Macwick, Jun 11, 2015.

  1. Macwick macrumors 6502

    Dec 9, 2008
    Hello all,

    I was outside yesterday and managed to scrape my 42SGS against some rough concrete. The screen was largely unscathed, but there are large scratches on the watch body (see pic).

    I purchased Apple Care+ for this watch and I have a couple of questions for folks who may have had a similar experience:

    1) Does Apple have any threshold around what they consider 'accidental damage'? Will they replace the watch for scratches like this?

    2) How painful is it to move to a new watch? Specifically, I'm wondering about setup and saved data, *especially* around fitness tracking. I assume all activity is retained in the Activity and Health apps on your iPhone. But I did read specifically that 'calibration' data is lost. I had to run outside a few times with my phone in order to calibrate my watch to measure my treadmill runs accurately. It would suck to have to go through this calibration process again.

    Apologies to anyone who hasn't received their watch yet and is annoyed reading about my FWP (first watch problems).

    Attached Files:

  2. Jmona macrumors 6502a


    May 6, 2015
    Breckenridge, CO
    As far as I know as long as you have AC+ you can have up to 2 accidental damage incidents in 2 years and they will replace it. I say get a case for it in the mean time so you don't wear thin on accidental damage free replacements, and down the road take it to apple for an exchange, unless you want to do it now.
  3. brianbrooke21 macrumors newbie

    May 22, 2015
    Setting up the new watch is a breeze; you pair it and every setting you had on the old one transfers to the new one. I just did it yesterday.
  4. acctman macrumors 65816


    Oct 26, 2012
    you still have to pay the service fee, so it's not completely free
  5. IFRIT macrumors 6502a

    Oct 15, 2012
    I would wait until you have done some meaningful damage to it before wasting an incident over some cosmetic damage...
  6. H3rman macrumors 6502

    Apr 16, 2015
    Apple state in their T&C for AppleCare+....

    So no, it is not covered! It's cosmetic, it doesn't affect the watch. If you had dropped it and cracked the screen on the other hand, that would be covered. Even if you did what I did, it's covered. I dropped mine and dented the corner. It was just enough that my link band wouldn't fit (due to tighter tolerances), but my sports band still worked fine.

    Apple replaced mine under accidental damage, because being limited to certain bands is deemed as an affect on functionality. Yours wont be by the looks of it.
  7. Honey Badger macrumors 6502a

    Honey Badger

    Jul 14, 2011
    This shouldn't be a problem for the OP...Hello Hammer!!! :D
  8. Rok73 macrumors 65816


    Apr 21, 2015
    Planet Earth
    I have AC+ and I'd still try to get it exchanged if I had the damage OP has.
  9. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    If you have AC+ they should replace it no questions asked. You can do it through the mail with express exchange.
  10. fischersd macrumors 601


    Oct 23, 2014
    Vancouver, BC, Canada
    OP, if it was me, I'd try to buff those out a bit. Maybe see if there wasn't some paint or touch-up marker that I couldn't use to minimize the appearance of those scratches.

    You only get 2 accidental claims on AC+. You sure you want to be using one so quickly for something that's cosmetic? (and may be mostly repairable yourself?)

    If you're not that handy, I'm sure you have a few friends that are - have them take a look at it.
  11. bushido Suspended


    Mar 26, 2008
    Apple never seems to care when u got AppleCare+ they just give u a new one as long as u pay the service fee. they dont even really look at it from my experience
  12. RodThePlod macrumors 6502a


    Sep 7, 2005
    This made me LOL ;)

    Seriously, though: OP - I wouldn't waste one of my two Applecare incidents on this. Might be better to wait for some more substantial damage....
  13. iConnected macrumors 6502a


    Feb 17, 2011
    There's optimism for you ;)

    Sounds like good advice to me, in all seriousness. It's annoying and upsetting, I'm sure. But it's still early days.
  14. Gjwilly macrumors 68030

    May 1, 2011
    SF Bay Area
  15. teknikal90 macrumors 68040


    Jan 28, 2008
    Vancouver, BC
  16. HDJulie macrumors demi-goddess

    Jun 13, 2008
    Little Rock, AR
    My mother scratched her Sport watch & she has Apple Care. They would not replace it for the "cosmetic damage is not covered" reason.

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16 June 11, 2015