Scratches on my new Iphone 16 pro

[Dadsmail]

Received my new black titanium iphone 16 pro 3 days ago. Noticed some scratches on the inside edges of the titanium chassis, most likely due to the back glass being pried off after installation for some reason. Box was sealed, 2 cycle count and not refurbished based on the product id. Worth having it replaced? My other worry is, probably during quality check they found something wrong with the phone, and had to reopen to check?

 

[DaveS86]

Absolutely send it back for replacement, you pay for perfection, not for something less than perfect

 

[Fred Zed]

That’s too much out of the box so return it. I’ve been there having had similar issues with a 12 pro max and 13 pro max. My current 16 PM had a small speck on the side of the frame but left it.

 

[Apple_Robert]

If you haven’t had a hard shell case of some kind on the phone prior to noticing said marks, I would definitely return. If the former is true, the case may have made the marks when you removed the case.

 

[Dadsmail]

Thank you. The scratches were there when I unboxed the phone. Went to my telco today for replacement. Unfortunately there were no 256 iphone pros available at the store but they placed an order for one for me. Hope it won't take long before they get it in.

 

[Dog Bone Malone]

Considering the stupidly high prices for pro models, absolutely send it back. Accept nothing less than perfection for your hard earned £'s/$'s.