Scratches on refurbished macbook pro

Discussion in 'Mac Pro' started by macnoob101, Mar 2, 2011.

  1. macnoob101 macrumors newbie

    Mar 2, 2011
    Long time Windows user, first time mac user. I recently bought a Macbook pro form Apple(released April 2010) and just got it today. Up on my inspection i found couples scratches on the laptop. I guess since I'm used to cheaper Windows laptop compare to Macbook pro price. It kinda bugged me that paying over $1000 and received a laptop with some scratches on. The laptop run fine so far but is it worth the hassle to send it back and get another one. Is there any guarantee that I will received a perfect mac?

    some opinions is appreciated.
  2. jb502 macrumors member

    Feb 16, 2011

    Are you serious? You bought a REFURBISHED mac. If you don't want any scratches, buy a brand new one. Of course it runs fine, scratches do not effect performance.

    you ask if it will be worth the hassle to send it back as if they would take it back. I don't think sending it back for a different one is an option.

    You want a guarantee that you will get a perfect mac? Pay full price and get a brand new one.
  3. dissolve macrumors 6502a

    Aug 23, 2009
    I've bought several refurbished products from Apple and none had scratches. All were indistinguishable from new. I'd at least give them a call and see what's possible. I don't think you should expect a noticeably used product as refurbished.
  4. leman macrumors G3

    Oct 14, 2008
    It depends on the extent of the scratches. Apple refurb devices are allowed to have minor discoloration and or scratches. However, they will take it back if the scratches are really pronounced.
  5. Scalfani macrumors member

    Aug 2, 2007
    My refurbished MBP that arrived on Monday had a display that did not seat properly, and the entire machine seemed a bit warped. I was very disappointed and exchanged it for the same refurb model. The new one arrived today, and is much better. Cosmetically perfect.

    Last year I bought a refurb cinema display and it arrived with a large dent on the side, I also had to exchange that one for a new refurb unit.

    My suggestion, if you are not happy, would definetly be to exchange.

    I don't think I will ever buy another refurbished unit. To me, I'm not seeing the quality control that everyone claims on these boards. Also mine came with 14 load cycles on the battery, and I was under the impression that all units recieved new batteries.
  6. Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    refurb could have minor cosmetic damage ... you are paying for a sound working machine ... not a mint looking Mac :cool:
  7. LizKat macrumors 601


    Aug 5, 2004
    Catskill Mountains
    My refurb MBP 13" arrived with a fully charged batt, which I later found QUITE interesting, since the machine did not recognize the A/C adapter and would not charge.

    The tech support at Apple said well they probably had installed a fresh batt at point of shipment. (Great, so how about also plugging the sucker in next time, make sure the machine is still usable after the first ten hours!?!)

    Of course they sent a turnaround box immediately. They replaced the power port and the logic board and the machine was back in my hands and making me happy two days after I picked up the phone to request service. I was really impressed with the repair service, not to mention the poor FedEx guys slogging up my icy driveway to provide the box, take it away and deliver it back to me again. Not so impressed with the quality control on the refurb process this time. In the past the refurbs have performed fine from day one. I will order a refurb again, though, since this is the first time one has arrived short of perfectly good to go, and I've bought a lot of refurbs over the years for myself and family.
  8. diazj3, Mar 3, 2011
    Last edited: Mar 3, 2011

    diazj3 macrumors 6502a

    Jan 19, 2008
    On my refurb MBP... the lid does not sit perfectly when closed, so I can't say it was absolutely flawless... but on the bright side, I saved around $1000, and (so far - know on wood) seems not to be affected by the whole Nvidia debacle.

    IMO, minor cosmetic defects are no issue - the machine will be either outrun by a newer model or will get the same cosmetic issues sooner or later anyway. I'd rather maximize my budget, save some good money and upgrade it more often than to have a "perfect" machine (cosmetically speaking). It's a work tool - not a vanity item!

  9. ActionableMango macrumors G3


    Sep 21, 2010
    If the scratches were on the screen, or they were huge noticeable gouges, I'd exchange it.

    For little scratches I wouldn't bother. It's a laptop. It's gonna get scratched sooner or later. So you could exchange it, only to scratch the thing yourself next week.
  10. rmitchell248 macrumors 6502

    Mar 30, 2010
    Liebsthal, Germany
    refurbished means that somebody previously owned the computer then returned it there is ALWAYS a chance of scratches in this type of transaction. That is why I do not buy refurb from Apple. I will buy used directly from a purchaser/user before I would buy a refurb from Apple.
  11. gertruded macrumors 6502

    Jul 5, 2007
    Northwestern Illinois
    I purchase only refurbs and have over the years. All have been in perfect condition. Great way to save money.
  12. ukok1066 macrumors newbie

    Jun 16, 2012
    Returns accepted with no re-stock fee in UK and Europe

    Buyers of refurbished Apple products from the UK and EU should note that, under UK and EU law, Apple is required to refund the purchase price in full should you wish to return the product. You are not required to give a reason and no re-stock fee can be levied.. You have up to 28 days to return the product. It need not be sealed although you must return all components and original packaging. You cannot return the product to an Apple Store but Apple will arrange to collect it free of charge. The relevant legislation is the Sales of Goods Act and the EU Distance Selling Regulations.

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