Screen Blackouts

Discussion in 'MacBook Pro' started by nelsonizer, Sep 30, 2014.

  1. nelsonizer macrumors newbie

    Joined:
    Dec 16, 2013
    #1
    I have a two month old Macbook Pro Retina 13" with 2.4 GHz Intel Core I5 & 8 GB of RAM running 10.9.5 and there is a pretty significant problem.

    The screen will randomly go black and put the computer to sleep. It seems to happen out of nowhere but the other night I noticed it happens when I move the laptop in certain ways. I called Apple Care and whoever I talked to had no idea what I was talking about.

    The other night I managed to replicate the problem and shoot a cell phone video:

    https://www.youtube.com/watch?v=URwcvuN5fVg&feature=youtu.be

    Anybody have any idea what's going on?
     
  2. illusionx macrumors 6502

    Joined:
    Jul 4, 2014
    Location:
    Brossard, QC
    #2
    You can probably show the video to apple care...

    On a side note, the computer will go back into sleep/turn off screen when not touched in about 5-10 seconds if you are at the lock screen.
     
  3. nelsonizer thread starter macrumors newbie

    Joined:
    Dec 16, 2013
    #3
    Right. Anybody have any idea what is going on?
     
  4. Bending Pixels macrumors 65816

    Joined:
    Jul 22, 2010
    #4
    Since it's two months old, it's still under warranty. Make an appointment for the Genius Bar to get it checked out.
     
  5. illusionx macrumors 6502

    Joined:
    Jul 4, 2014
    Location:
    Brossard, QC
    #5
    Screen Blackouts

    Can you reproduce the issue logged in or is it only at the lock screen?

    I'd get that checked at the Genius Bar...
     
  6. anarti macrumors regular

    Joined:
    Nov 28, 2012
    Location:
    Scotland
    #6
    I've got the same problem. It goes even during the Skype conversation when keyboard and touchpad is not used.

    I have 2014 13" retina. I think it happens only when laptop is on the battery.

    Very strange.
     

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