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I had my Apple Watch series 3 (6 months old) charging on a stand overnight a week ago and when I went to put it on the next day I noticed a slight hairline crack going up the left side of screen and across the top edge of screen. The watch still worked as normal but I was concerned that now it could easily get dirt or moisture in it and become damaged internally rendering it useless so have stopped wearing it.
I couldn't work out why this would happen as I haven't dropped it or banged it and I don't play sport or partake in any kind of activity where the watch could of sustained impact damage. An online search revealed a number of issues with cracked screens on the series 2 & 3 due to battery swelling so I assumed this may have been the issue.
I rang the Apple Customer phone number and got the usual reply that I must have dropped it or hit it on something. He said I could send it in but they probably wouldn't replace it as it is most likely my fault and not due to the watch's construction or hardware failure (this is without seeing the watch or photos which keads me to believe they ALWAYS favour customer fault in damage as the priority when deciding what the cause was). He also said to me that you have to be very careful with the Apple watch is like any watch the screen is glass and will break.
After hearing this comment and saying to him that I was staggered to have paid over $1,000 for a watch that is supposedly designed to be worn as an everyday watch yet is so delicate that I can't actually use it or wear it like a 'normal' watch and have to be cautious and protective of it all the time..which kind of defeats the purpose of a watch in the first place! Amazingly his reply was, and get this... “Well I wear mine everyday and I have even developed a special walk where I put my arm behind my back so I am always keeping my watch out of harms way”. What?!
I replied that out of my collection of 8 watches worn over 25 years, all with 'glass screens’, this is the only one that has broken and to have it happen within 6 months of normal wear was crazy. To me that indicates the watch is not 'fit for the purpose intended' as stated in our Consumer Guarentee Act and should be eligible for replacement or refund. To sell it as an everyday watch but yet say it is so fragile that you can't act normally when wearing it is frankly absurd.
Not sure what to do but now have a watch that can't be worn. For the price you pay they should give you Applecare for free as it sounds like, judging by the endless “cracked screen” posts I poured over, this issue is rather too common to be the customer's fault.
I had my Apple Watch series 3 (6 months old) charging on a stand overnight a week ago and when I went to put it on the next day I noticed a slight hairline crack going up the left side of screen and across the top edge of screen. The watch still worked as normal but I was concerned that now it could easily get dirt or moisture in it and become damaged internally rendering it useless so have stopped wearing it.
I couldn't work out why this would happen as I haven't dropped it or banged it and I don't play sport or partake in any kind of activity where the watch could of sustained impact damage. An online search revealed a number of issues with cracked screens on the series 2 & 3 due to battery swelling so I assumed this may have been the issue.
I rang the Apple Customer phone number and got the usual reply that I must have dropped it or hit it on something. He said I could send it in but they probably wouldn't replace it as it is most likely my fault and not due to the watch's construction or hardware failure (this is without seeing the watch or photos which keads me to believe they ALWAYS favour customer fault in damage as the priority when deciding what the cause was). He also said to me that you have to be very careful with the Apple watch is like any watch the screen is glass and will break.
After hearing this comment and saying to him that I was staggered to have paid over $1,000 for a watch that is supposedly designed to be worn as an everyday watch yet is so delicate that I can't actually use it or wear it like a 'normal' watch and have to be cautious and protective of it all the time..which kind of defeats the purpose of a watch in the first place! Amazingly his reply was, and get this... “Well I wear mine everyday and I have even developed a special walk where I put my arm behind my back so I am always keeping my watch out of harms way”. What?!
I replied that out of my collection of 8 watches worn over 25 years, all with 'glass screens’, this is the only one that has broken and to have it happen within 6 months of normal wear was crazy. To me that indicates the watch is not 'fit for the purpose intended' as stated in our Consumer Guarentee Act and should be eligible for replacement or refund. To sell it as an everyday watch but yet say it is so fragile that you can't act normally when wearing it is frankly absurd.
Not sure what to do but now have a watch that can't be worn. For the price you pay they should give you Applecare for free as it sounds like, judging by the endless “cracked screen” posts I poured over, this issue is rather too common to be the customer's fault.