Screen damage caused by keyboard

Discussion in 'MacBook Air' started by Crazy Badger, Jun 4, 2012.

  1. Crazy Badger macrumors 65816

    Crazy Badger

    Joined:
    Apr 1, 2008
    Location:
    Scotland
    #1
    My 2010 MBA has two very noticeable (when the screen is not on) marks across the width of the screen which can only have been caused by touching the keyboard.

    Can't see them when screen is on and I used the machine daily, so haven't got around to taking into Apple, but has anyone had the screen replaced on Applecare?
     
  2. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #2
    Did you try wiping the screen to see if the marks come off?
     
  3. ellaimac macrumors regular

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    May 15, 2012
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    Philippines
    #3
    Sarcastic? #
     
  4. ZipZap macrumors 601

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    Dec 14, 2007
    #4
    I didin't think so...you'd be shocked and wait people dont do before they post.
     
  5. bogatyr macrumors 65816

    Joined:
    Mar 13, 2012
    #5
    Oil from the keyboard quite often marks up the screen and is easily wiped off. Rarely have I heard of physical damage from the keyboard - i.e. damage that doesn't wipe off.
     
  6. iMacC2D, Jun 4, 2012
    Last edited: Aug 12, 2017
  7. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #7
    Just make sure you wipe the screen first - if there are still marks (which does occasionally happen), just take it to an Apple store and show it to them.

    I've seen this happen from time to time on this board when people are carrying the Air in backpacks or other bags with lots of other, heavy items like books.
     
  8. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #8
    No, I was serious. In the past, Apple laptop keyboards would make marks on the screen when the lid was closed. Perhaps the OP's laptop has this occurring.

    Before bringing it to apple, see if these marks will come off.
     
  9. Crazy Badger, Jun 4, 2012
    Last edited by a moderator: Jun 4, 2012

    Crazy Badger thread starter macrumors 65816

    Crazy Badger

    Joined:
    Apr 1, 2008
    Location:
    Scotland
    #9
    Yes, I have tried to wipe the marks off :rolleyes:

    Hard to photograph, but you can see part of the mark in the image below the reflection :

    [​IMG]

    It looks like it lines up with the bottom row of keys. 1 lines runs from the alt-alt keys and a smaller line above is about the width of the space bar. Looks like very small pit marks.

    I'll make sure I get it into a store before the Applecare runs out
     
  10. bogatyr macrumors 65816

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    Mar 13, 2012
    #10
  11. ncaissie macrumors 6502a

    ncaissie

    Joined:
    Dec 1, 2011
    #11
    It looks like your screen has a plastic screen protector that is coming off.
    Maybe it's jut the photo. :confused:
     
  12. Bob Coxner macrumors 6502a

    Joined:
    Mar 24, 2011
    #12
    I felt stupid paying $15 (plus shipping) for a small piece of cloth but I now don't have to worry about possible screen damage from the keyboard. To be honest, any piece of cheap microfiber cloth would work just as well but the Radtech is the same color as the MBA and won't embarrass you when friends see it.
     
  13. DvlFig macrumors newbie

    Joined:
    Mar 26, 2012
    #13
    Or.. you can get the iVisor or a Keyboard cover. I use both, cause I have OCD like that... :)
     
  14. falterego macrumors 6502

    falterego

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    Dec 28, 2008
    Location:
    Southern California
    #14
    I always cringe just a bit when i hear "keyboard cover". The keyboard is part of the MBA heat dissipation system. Covering it up is kind of like wrapping it in a blanket. Having a cloth to put over the keys when packing up for the day isn't a bad thing, but leaving a silicone cover on while using the system is on my not to-do list.
     
  15. mfuchs88 macrumors 6502

    Joined:
    Nov 26, 2011
    #15
    But that doesn't solve the problem. Then, the oils that get on the keyboard will just get on the keyboard cover which is even more elevated and even more likely to get on the screen and since the I visor is there, it will just cause even more contact and you will have to wipe it off even more. That's why using a thin microfiber cloth is a much better choice.
     
  16. Acronyc macrumors 6502

    Joined:
    Jan 24, 2011
    #16
    I've seen many arguments on the subject of whether or not the keyboard is part of the MBA's cooling system. I've never taken my 2010 11" MBA apart to see and I'm not sure which argument is accurate. However, I have used a Moshi keyboard cover on my MBA since I got it and have never had one problem with heat. I use my MBA in clamshell mode about 70% of the time, and even with the keyboard cover on then I've never had a single heat issue. I've even had longer gaming sessions (2 or 3 hours) in clamshell mode with the keyboard cover on and there've been zero problems.

    Personally, I think if you get a high quality keyboard cover they can be great. My keyboard is in pristine condition, the computer is protected from inadvertent spills, and I think it can also save the screen from marks such as the OP might have. Sure, the keyboard feels a bit different, but once you get used to it I don't think its a problem, and it actually makes the keyboard a bit quieter.
     
  17. iMacC2D, Jun 4, 2012
    Last edited: Aug 12, 2017
  18. Crazy Badger, Jun 5, 2012
    Last edited: Jun 5, 2012

    Crazy Badger thread starter macrumors 65816

    Crazy Badger

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    Apr 1, 2008
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    #18
    Thanks for the heads up on the Radtech products. Have ordered a ScreenSavrz for use when I have a nice new mark free screen ;)
     
  19. oneMadRssn macrumors 68040

    oneMadRssn

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    Sep 8, 2011
    Location:
    Boston, MA
    #19
    I had this issue, where the aluminum edge under the space bar and above the track pad left marks on my screen. I got a photodon screen protector instead (after getting the screen fixed).
     
  20. DvlFig macrumors newbie

    Joined:
    Mar 26, 2012
    #20
    You guys must have greasy hands :) I've never had an issue with my keyboard cover leaving grease stains on my iVisor. I clean it like, twice a week just to remove the usual dust. If you read here, you'll see that a Keyboard cover will not make your MBA overheat. I use this Keyboard cover, which has a "ventilation system" to allow heat to escape.
     
  21. applerepairs macrumors member

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    Nov 21, 2011
    Location:
    Fulham, London
    #21
    Best solution is to open the screen clean it properly, If still marks are there then replace the screen.
     
  22. firewood macrumors 604

    Joined:
    Jul 29, 2003
    Location:
    Silicon Valley
    #22
    It's not the keyboard itself causing the damage, but dust particles stuck to the keytops by skin oil. No expensive or fancy protector needed. Just wipe off the keytops with a clean dustcloth before closing the lid. And maybe put a clean sheet of paper on top of the keytops before closing the lid.
     
  23. Sheppard macrumors member

    Joined:
    Apr 29, 2012
    Location:
    Kent, UK
    #23
    Hard to prove that the keys are touching the screen as it will be closed!! But of course this should be filed under faulty and should be fixed under warranty as the original design didnt have the keys touching the screen...hopefully.
     
  24. iZac macrumors 68000

    iZac

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    Apr 28, 2003
    Location:
    Shanghai
    #24
    Not sure if it's exactly where your issue is, but the MBA has a problem regarding the screen pressing against the trackpad area, its manifests itself as a light mark that you can only see when the screen is set to a higher brightness, displaying black and at sometimes only at certain vertical angles.
     
  25. Crazy Badger thread starter macrumors 65816

    Crazy Badger

    Joined:
    Apr 1, 2008
    Location:
    Scotland
    #25
    Really impressed with Apple's service today at the Buchanan Street Store in Glasgow!

    Had booked a genius appointment for 11:00 and arrived a few minutes early to check out the MBPR (which is lovely, but don't think I could use one until MS Office is updated as the text was terrible)

    They looked at the machine, and even found a similar mark to those on the screen at the bottom of the display (across the MBA logo) so booked it in for a replacement screen.

    I was told they had a screen in stock and it was an easy repair so they'd try to get it done in a couple of hours! I'd already booked tickets to watch Prometheus at 11:30 and by the time it had finished I'd already missed a call and had an e-mail from the store to say it was ready to collect!

    Back home with a shinny new screen and a Radtech cover to prevent any further damage!

    Superb job :apple:
     

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