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Screen damaged by lose small screw from Mac's bottom
- Thread starter Stutterer
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- lose screws.
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Well it's your call if you want to switch ecosystems over a freak accident. This is the first time I ever heard of anyone having a loose screw and then it going on to do damage the way it did. I'd say the odds of another loose screw are next to zero.
PC build quality is far inferior. I used to service PCs and loose hinges and loose charging jacks (which would no longer charge PCs) were extremely common among all brands of laptops. Not sure how they will be now.
PCs also tend to be plastic and have overall less pleasing aesthetics, not to mention inferior OS experience, but if those things never really bothered you or you don't care then go for it.
PC build quality is far inferior. I used to service PCs and loose hinges and loose charging jacks (which would no longer charge PCs) were extremely common among all brands of laptops. Not sure how they will be now.
PCs also tend to be plastic and have overall less pleasing aesthetics, not to mention inferior OS experience, but if those things never really bothered you or you don't care then go for it.
what what? i thought you could only. e turned away if it was abused or accidental damage like water or dropping it. are they assuming foul play was involved?
I really don't know their reasoning besides not wanting to open the door for claims envolving lose screws in this particular model (MacBook Retina 2016).
As for Apple Care, at least here in Portugal, it's not worth it as it as very little advantages over legal warranty.
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I'm just disappointed with the way Apple handled my situation.
To an outside objective observer all they can see is a computer with a damaged screen. If they cover that they'd have to cover everyone else who had a story about how it's not their fault they got physical damage (everyone always does... I remember this from my days as a tech).
As a former tech, I can say the real answer is because damage from a screw can look like damage from anything. All a tech has to go by is your word, and everyone who has physical damage on a product has some good reason why they shouldn't have to pay for it.
In your case, you're telling the truth but in many peoples cases they aren't. The problem is a tech can't tell the difference based on the evidence.
It does suck they wouldn't cover something that's their products fault in a way, but I'd stick with Apple. Things like this are freak accidents, you won't get a better build quality or service anywhere else, and you'll just face the inconveniences of a transition.
You could escalate to Apple customer relations, they have a department that handles this kind of stuff.
From what you are saying, its something that isn't your fault and could potentially be a defect. Unfortunately Apple has become much more strict with their one off courtesy repair policy..
From what you are saying, its something that isn't your fault and could potentially be a defect. Unfortunately Apple has become much more strict with their one off courtesy repair policy..
you can't?
the screw came lose on its own while this man was carrying the laptop in his bag.
the screw then got trapped between screen and damaged it.
and it happened without him tempering with the laptop during warranty period.
It's clearly manufacturing flaw causing the screw to go loose,thus clearly Apple's fault.
