screen died after 1 yr warranty, will apple fix it for free?

Discussion in 'MacBook Pro' started by pacers721, Aug 7, 2009.

  1. pacers721 macrumors member

    Joined:
    Jul 30, 2008
    #1
    hey everyone,
    I bought the 15'' 2.4 mbp in august 07. In september 08, my screen died. I had it replaced soon after for like $400. According to apple, "No video on the computer screen (or external display) even though the computer is on" is a sympton of the defective nvidia chips. I'm not sure what "no video means", but do you think I can get a refund?

    apples explanation of defective chips: http://support.apple.com/kb/TS2377
     
  2. Bubba Satori Suspended

    Bubba Satori

    Joined:
    Feb 15, 2008
    Location:
    B'ham
    #2
    Why don't you ask Apple ?
     
  3. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #3
    Refund? No.

    Will they fix it? If it is caused by the faulty card, then yes, they should fix it for free.
     
  4. Smurfed macrumors regular

    Joined:
    Apr 2, 2007
    #4
    Definitely call up apple, shouldn't have to pay for a free repair, most likely you wouldnt get a refund but maybe you can get it in a form of apple cards.

    good luck.
     
  5. jbrenn macrumors 6502a

    Joined:
    Aug 27, 2008
    #5
    "Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process"

    If they replaced the logic board you should qualify for a refund. That is what it sounds like they did to me. $400 seems cheap to me most people say it cost them like $800 just for parts for a logic board replacement.
     
  6. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #6
    My apologies, I missed the part that said the OP paid for a repair ...

    Yes, you should get the refund.
     
  7. amoda macrumors 6502a

    Joined:
    Aug 9, 2006
    #7
    If you had a graphic card problem they wouldn't have replaced the screen.

    So your screen was defective, not the graphic card. The extended warranty is on the graphic card, not the screen, so no, you won't get a refund.
     
  8. grayskyz macrumors regular

    grayskyz

    Joined:
    Nov 21, 2008
    Location:
    Los Angeles
    #8
    I wouldn't count it out....

    My dad's iMac from 2007 had vertical lines running through the LCD screen. Way outside the warranty, no AppleCare and they replaced the screen under warranty. I just picked it up from the AppleStore and got it fixed for free. Why? The Apple Discussions forums had a lot of people complaining and basically, the squeaky wheel gets the grease. I called and asked. I fought a bit and they caved. YMMV but, it's worth a shot. Worked for me!

    C.
     
  9. 173080 macrumors 6502

    Joined:
    Aug 15, 2003
    #9
    Depending who you talk to, the squeaky wheel gets replaced. ;)
     
  10. grayskyz macrumors regular

    grayskyz

    Joined:
    Nov 21, 2008
    Location:
    Los Angeles

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