iPhone XR Screen does not turn on

Discussion in 'iPhone' started by jwolf6589, Aug 1, 2019.

  1. jwolf6589 macrumors 68000

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #1
    Sometimes my XR goes asleep and is hard to wake up. Like just today it did it for the second time since I bought it. The screen did not turn on after I pinged it from my watch, and I had to power the unit off and on to get the screen to go back on. Any suggestions on how to fix this? Since it does not behave like this everyday Apple will have a hard time diagnosing the problem.
     
  2. now i see it macrumors 68040

    Joined:
    Jan 2, 2002
    #2
    try turning off Background App Refresh for everything but the essentials (just a wild guess).
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    What do you mean “pinged it from my watch”?
     
  4. jwolf6589 thread starter macrumors 68000

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #4
    It was already turned off.
     
  5. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    Sounds like you need to get Apple to take a look at it.
     
  6. jwolf6589 thread starter macrumors 68000

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #6
    I called them. Intermittent issues are really hard to resolve.
     
  7. BigMcGuire Contributor

    Joined:
    Jan 10, 2012
    Location:
    California
    #7
    Every now and then my phone will have a hard time waking up. I would guess it happens once every few months?

    For example, I'll hit all the buttons and nothing happens. Then 5-10 seconds later it wakes up like "What?" --- but because it only happens so rarely, I've let it go.

    Is this your experience?
     
  8. jwolf6589 thread starter macrumors 68000

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #8
    Yes
     
  9. BigMcGuire Contributor

    Joined:
    Jan 10, 2012
    Location:
    California
    #9
    Heh, yeah my Xs Max has done this since day 1. Bothers me a little but because it only happens once every other month or so, I've let it go.

    Glad to see I'm not the only one this happens to (although, I don't like it or think it should happen).

    It isn't getting worse -- and hasn't disrupted normal operation of the phone so I've just ignored it.
     
  10. jwolf6589 thread starter macrumors 68000

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #10
    Mine has done it more often than that since I have only owned the phone for 3-4 weeks. Still it’s rare and hard to diagnose and fix.
     

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9 August 1, 2019