Just wanted to relate my experience with Apple for other users who may find it informative/helpful.
My 3g had several areas of dust under the screen. I took it into the store and the Genius agreed to relace it no problems at all. I asked him on the spot to check the new phone b/c I have heard of people with alot of various problems with the phone as detailed on this forum and i don't live near by and didn't want to have to drive all the way back if there was a problem, etc., etc. He looked at me and said something like, "why would i need to do that, the phone is brand new." so i said ok and left. What a big mistake on my part to just leave without a thourough inspection, but honestly, i have had such good success with Apple products that i didn't think that it was necessary.
So i get back to my office about an hour later and take the wrapping off the phone and of course their is something under the center right of the screen. I'm just so pissed at this point of course. So i call right back and they agree to see me that night. So the guy at the Genius bar is looking and scrubbing at the screen and says finally, it's not dust, not a dead pixel and not a scratch but a defect in the screen which is within specs? but he will replace it this one time but if the next one is similar, he won't do it again. So I say ok, and he goes to get another one, but this one he checks and says immediately, "uh oh, there's a huge piece of dust on the screen" and goes and gets another one which is ultimately fine.
He was good about the whole thing, but i mean c'mon, what's going on with the workmanship of this new phone? I never had this issue with the 1st gen, that's a 1st gen product! He says the screen is made differently now, as we are all mostly aware of, but how long can they continue to make it this way with all of these issues? But the new one is totally great, it's a week 33 and came with 2.01 installed. Interestingly, the one i brought back was a week 32with 2.0. Both were brand new, no question about that. Overall though, i keep loving this phone, but i hope the software kinks are finally worked out with the next update!
My 3g had several areas of dust under the screen. I took it into the store and the Genius agreed to relace it no problems at all. I asked him on the spot to check the new phone b/c I have heard of people with alot of various problems with the phone as detailed on this forum and i don't live near by and didn't want to have to drive all the way back if there was a problem, etc., etc. He looked at me and said something like, "why would i need to do that, the phone is brand new." so i said ok and left. What a big mistake on my part to just leave without a thourough inspection, but honestly, i have had such good success with Apple products that i didn't think that it was necessary.
So i get back to my office about an hour later and take the wrapping off the phone and of course their is something under the center right of the screen. I'm just so pissed at this point of course. So i call right back and they agree to see me that night. So the guy at the Genius bar is looking and scrubbing at the screen and says finally, it's not dust, not a dead pixel and not a scratch but a defect in the screen which is within specs? but he will replace it this one time but if the next one is similar, he won't do it again. So I say ok, and he goes to get another one, but this one he checks and says immediately, "uh oh, there's a huge piece of dust on the screen" and goes and gets another one which is ultimately fine.
He was good about the whole thing, but i mean c'mon, what's going on with the workmanship of this new phone? I never had this issue with the 1st gen, that's a 1st gen product! He says the screen is made differently now, as we are all mostly aware of, but how long can they continue to make it this way with all of these issues? But the new one is totally great, it's a week 33 and came with 2.01 installed. Interestingly, the one i brought back was a week 32with 2.0. Both were brand new, no question about that. Overall though, i keep loving this phone, but i hope the software kinks are finally worked out with the next update!
