Screen going black

[Victoriah23]

It's been happening more recently but ever since receiving my Mac the screen will go black but the keyboard will still be lit and the sound will still work. The only way I can get it to stop is by restarting the computer, I'm not very tech savvy so I have no idea what's happening.

 

[filmbuff]

Is this a 2013 Air? Lots of people are having this problem. Call Apple, but it is unlikely they can help you. Despite what anybody says about pram or smc resets there is nothing you can do to solve this issue.

 

[PrincessV]

It's been happening more recently but ever since receiving my Mac the screen will go black but the keyboard will still be lit and the sound will still work. The only way I can get it to stop is by restarting the computer, I'm not very tech savvy so I have no idea what's happening.

This has happened twice. The 2nd time today. I've had my 2013 Macbook Air (11") since about July 2013.

 

[cerberusss]

Open spotlight (click on looking glass at upper-right) and search for "Console". Start this app.

It will show all log files of the notebook, divided in categories (on the left). Choose the category "System Diagnostic Reports". Is there something there?

 

[PrincessV]

Open spotlight (click on looking glass at upper-right) and search for "Console". Start this app.

It will show all log files of the notebook, divided in categories (on the left). Choose the category "System Diagnostic Reports". Is there something there?

Yes, there is a "report" for yesterday, but the time doesn't seem right. However it is the only entry for 12/25/2013.

Here it is (at least the top part, it's pretty long). (Please keep in mind that I am fairly new to the Apple environment & have no idea what any of this means!

Date/Time: 2013-12-25 06:22:08 -0500
OS Version: 10.9.1 (Build 13B42)
Architecture: x86_64
Report Version: 18

Command: No Target
Path: No Target
Version: ??? (???)
Parent: UNKNOWN PROCESS [0]

PID: 0
Event: shutdown stall
Duration: 12.01s (sampling started after 2 seconds)
Steps: 101 (100ms sampling interval)

Hardware model: MacBookAir6,1
Active cpus: 4
Fan speed: 1266 rpm

Free pages: 820499 pages (-66)
Pageins: 41 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages


Process: gamed [289]
Path: /System/Library/Frameworks/GameKit.framework/Versions/A/Resources/gamed
Architecture: x86_64
Parent: launchd [135]
UID: 501
Sudden Term: Dirty (allows idle exit)
Task size: 7641 pages (+46)
Pageins: 1 pages
CPU Time: 0.013s
Importance: Adaptive, Boosted

 

[cerberusss]

It doesn't look related. What you could do, is wait until the problem occurs again, then copy and paste the contents of the system.log file.

 

[lina231]

It's been happening more recently but ever since receiving my Mac the screen will go black but the keyboard will still be lit and the sound will still work. The only way I can get it to stop is by restarting the computer, I'm not very tech savvy so I have no idea what's happening.

I had the same exact problem too. I have the 2013 MBA 13 inch. After the screen going black twice I called Apple. After endless amounts of trouble shooting they advised me that I should make an appointment at teh Genius Bar.

Took it to get it looked at, they said that they had to send it out. After like 3 days i got it back.

Logic board, trackpad, and cables were replaced in my mac. Which leads me to believe that you may have the same issue.

Moral of the story, when in doubt take it to Apple.