Screen got scratched from the keyboard

[Canadia69]

i have a 2015 macbook and noticed today that there is a long scratch on screen. I always thought it was jut a weird smudge but after cleaning the screen i noticed its a scratched that originated from the bottom edge of the keyboard and theres also another scratch perpendicular to the other one which i think comes from the trackpad.....Im really bad at explaining (sorry) but I attached a pic to show you.

I think this is probably due to putting it in a packed backpack and it probably bended i guess. This sucks because i kept the macbook in mint condition..no other scripted or dent anywhere..

What I want to know is if you guys think the apple store would do something about it. I know this maybe isn't Apple's fault but is it my fault? I keep my macbook in an incase sleeve (with magnetic opening) AND in the laptop compartment of my backpack...And the backpack wasn't that tight...I think it just bended from being on my back for so long...idk..

Im obviously out of waranty...Is it my fault? Should I go to an Apple Store and try?

Édit: also I remembered that they had to tighten my hinge about a year ago (if that makes any difference)

 

[Wahoowah92]

i have a 2015 macbook and noticed today that there is a long scratch on screen. I always thought it was jut a weird smudge but after cleaning the screen i noticed its a scratched that originated from the bottom edge of the keyboard and theres also another scratch perpendicular to the other one which i think comes from the trackpad.....Im really bad at explaining (sorry) but I attached a pic to show you.

I think this is probably due to putting it in a packed backpack and it probably bended i guess. This sucks because i kept the macbook in mint condition..no other scripted or dent anywhere..

What I want to know is if you guys think the apple store would do something about it. I know this maybe isn't Apple's fault but is it my fault? I keep my macbook in an incase sleeve (with magnetic opening) AND in the laptop compartment of my backpack...And the backpack wasn't that tight...I think it just bended from being on my back for so long...idk..

Im obviously out of waranty...Is it my fault? Should I go to an Apple Store and try?

Édit: also I remembered that they had to tighten my hinge about a year ago (if that makes any difference)

Alright my friend I have the same model Macbook, and at first I thought it was a scratch. However, should we as buyers of a 1.3k dollar computer expect the computer to be made well enough that it won't leave scratches on the screen? Anyway my point here is that based on the image, your computer is having issues with the lamination, which is covered under a replacement program!
The hardness of your keyboard isn't anywhere near enough to actually mark your screen so it's the faulty lamination that they placed on their laptops, particularly for Retina displays!
Check out the piece MacRumors did on "staingate" (i.e the problem you're having): https://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/

Additionally, I'd suggest you go to a local apple retailer/genius bar and get them to fix it asap! The repair doesn't take any more than 2, at best, 3 days! I'd suggest not making an emphasis that you MAY have put extra pressure on it....

Hope this helped!

 

[Canadia69]

Alright my friend I have the same model Macbook, and at first I thought it was a scratch. However, should we as buyers of a 1.3k dollar computer expect the computer to be made well enough that it won't leave scratches on the screen? Anyway my point here is that based on the image, your computer is having issues with the lamination, which is covered under a replacement program!
The hardest of your keyboard isn't anywhere near enough to actually mark your screen so it's the faulty lamination that they placed on their laptops, particularly for Retina displays!
Check out the piece MacRumors did on "staingate" (i.e the problem you're having): https://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/

Additionally, I'd suggest you go to a local apple retailer/genius bar and get them to fix it asap! The repair doesn't take any more than 2, at best, 3 days! I'd suggest not making an emphasis that you MAY have put extra pressure on it....

Hope this helped!

Thanks!! I am out of warranty (it's been more than 2 years) but I'll give them a call and try

Thanks again

 

[Wahoowah92]

Thanks!! I am out of warranty (it's been more than 2 years) but I'll give them a call and try

Thanks again

The great thing about replacement programs is that whether you're have warranty or you don't it still covers the problem. Calling would be a bit of a waste considering all they're going to do is tell you to run through diagnostics etc.

 

[Canadia69]

The great thing about replacement programs is that whether you're have warranty or you don't it still covers the problem. Calling would be a bit of a waste considering all they're going to do is tell you to run through diagnostics etc.

But isn't that replacement program just for MacBook pros?

 

[blackbear219]

I have some delamination on mine. Mainly around the middle keys and the line between the keyboard and trackpad. It's very minor, and completely invisible when the screen is on.

 

[Wahoowah92]

But isn't that replacement program just for MacBook pros?

That's what I had thought but the genius had told me that it's extended to ALL retina display computers apparently. The issue was at the time there was only one retina display laptop now, however, there are two tiers so they apply to both. I'll find the receipt of my replacement to give you guys some proof!
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I have some delamination on mine. Mainly around the middle keys and the line between the keyboard and trackpad. It's very minor, and completely invisible when the screen is on.

Mine was to the point that I could see the track pad and everything on there, that's not acceptable as customer who dolled out a fair amount of money for their laptop .

 

[blackbear219]

Mine was to the point that I could see the track pad and everything on there, that's not acceptable as customer who dolled out a fair amount of money for their laptop .

I agree completely. I'll be keeping a closer eye on mine now and if/when it gets any worse I will engage Apple.