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jaysquires

macrumors newbie
Original poster
Jul 15, 2010
22
2
The screen doesn't come on when in direct sunlight, have to move it to shade to work. Anyone else noticed this? 42mm space grey sport
 

jaysquires

macrumors newbie
Original poster
Jul 15, 2010
22
2
Great looks like mine is faulty. What the best thing to do call apple or go down the shop???
 

oftheheavens

macrumors 68000
Jul 9, 2008
1,988
498
cherry point
The screen doesn't come on when in direct sunlight, have to move it to shade to work. Anyone else noticed this? 42mm space grey sport

there are 2 higher settings you an set brightness to inside the actual watch settings app. (almost positive it is in the watch, but if you can see it in watch settings just look in the iPhone app for brightness)


send me some vote up love if this helps
 

jaysquires

macrumors newbie
Original poster
Jul 15, 2010
22
2
It's on the brightest setting. Screen wont come on at all untill moved into shade
 

Zxxv

macrumors 68040
Nov 13, 2011
3,558
1,104
UK
sounds like a fault because apple is in california so all designed to work in the sun. Also most likely why iPhone hasn't got water proofing by now.
 

h9826790

macrumors P6
Apr 3, 2014
16,628
8,557
Hong Kong
No offence, but did you wear sunglasses?

I've seen someone think that their ipad was broken, but in fact just because the strong sunlight + the sunglasses make he can't see anything on the screen.
 

wdfly

macrumors regular
Apr 23, 2015
195
70
No offence, but did you wear sunglasses?

I've seen someone think that their ipad was broken, but in fact just because the strong sunlight + the sunglasses make he can't see anything on the screen.

i can attest to this, polarized sunglasses make my iPad appear to be off when in portrait orientation but is fine in landscape.
 

jaysquires

macrumors newbie
Original poster
Jul 15, 2010
22
2
No don't wear sunglasses. If i wake the watch whilst in shade and move into the sun it is fine but it will not wake whilst in direct sunlight either by lifting or pressing buttons
 

3square

macrumors regular
Jul 10, 2014
175
62
I'm actually getting the same exact thing your describing. Screen won't come on in direct sunlight.
It seems like it's having a difficult time adjusting the display to accommodate the direct sunlight. It looks like the screen slowly brighten instead of on

you can see this, recorded it to show you guys. *sorry for the vertical video*
https://youtu.be/iYYyjea4UDo
 
Last edited:

3square

macrumors regular
Jul 10, 2014
175
62
Just done a restore, display is still not working in the sunlight

talked to apple support via chat. they even look at the video, and pretty surprise by that.
they said to power cycle it, and do a hard reset (pressing the crown and side button). it's night time right now for me, will let you know tomorrow.

although the watch did seem more responsive after the hard reset just now.
 

sterl320

macrumors 6502
Apr 3, 2015
448
93
Works fine for me. I live in florida, and I ride my bike on the highway, but I can see the screen very clearly.
 

3square

macrumors regular
Jul 10, 2014
175
62
update - after power cycle and a reset. problem is still there. Another user even did a software reset, still didn't work either.
it seems like the screen does turn on, but without any "backlight" if that makes sense with AMOLED. Once after i moves the watch from sunlight into shade, then the backlight kicks in.
 

mariotr87

macrumors regular
Aug 12, 2011
196
25
Same problem here.

Would be interesting to see if other people are having the same issue - it looks like a SW problem.
 

3square

macrumors regular
Jul 10, 2014
175
62
Same problem here.

Would be interesting to see if other people are having the same issue - it looks like a SW problem.

trying to chat with apple support then…got disconnected? -_-
right after the case got elevated to a senior support.

told me to do a full factory setting restore. didn't work either. they mentioned that if factory restore doesn't fix it, it could be hardware. have no idea how valid that is.

now my speculation is that it's not software, more of hardware…a bad batch that got through. if it's software, the factory reset would have fix that.
also maybe if it's SW, it would have affected more people? seems like a pretty isolated case as of now.
 

mariotr87

macrumors regular
Aug 12, 2011
196
25
We'll see, it might get more widespread as more people get their watches delivered...The problem is also not that obvious, especially given that most people will not use it under direct sunlight, or will use the hand to block it.

That said, it might be hardware, of course...I'm a bit reluctant to request a replacement especially now that stock is pretty much nonexistent, but I'll be doing it just before the 2-week window runs out if we can't figure out the reason.
 

3square

macrumors regular
Jul 10, 2014
175
62
We'll see, it might get more widespread as more people get their watches delivered...The problem is also not that obvious, especially given that most people will not use it under direct sunlight, or will use the hand to block it.

That said, it might be hardware, of course...I'm a bit reluctant to request a replacement especially now that stock is pretty much nonexistent, but I'll be doing it just before the 2-week window runs out if we can't figure out the reason.

getting through and got the case elevated to engineers and senior support. will update you guys on this.
 
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