I took my Mid-2011 iMac 27 in to an Apple store in Beavercreek, OH for a graphics issue. The screen would flicker and occasionally go black completely. The employee ran a few tests and everything passed, so he checked it in to run additional tests, and said I would hear back within 48 hours. On day 3, after still not having heard anything I went to the store to inquire. Two different people couldn't find it in their system and they had to radio someone to find it. I was told that it was in progress. Day 5 I get an email to pick it up, which I go do. I was told that they were unable to replicate the issue. I take it home and fire it up.
This is where the suck starts. On the boot screen, there are 4 darkened vertical lines, a squiggly line, and sort of a "C" shaped one. I also notice that the screen was not put back on totally straight, as there is a gap where the glass meets the metal on the lower left side. I went back to the store, they check me in, boot the computer and the guy says it's dirt. He takes it to the back to clean it. He comes back and says that actually it's not dirt, the marks are burned into the LCD. He goes on the say that it couldn't have been anything they did, since they never opened it! I told him they had to have opened it because when I got it back the first time the screen wasn't on flush.
Much more discussion and talking with a manager didn't accomplish much. They just maintain that it was never opened because it wasn't documented. They offered to replace it for half price, but that's still $225. Has anyone ever had an issue like this? Am I wrong to feel like I shouldn't have to pay at all?
This is where the suck starts. On the boot screen, there are 4 darkened vertical lines, a squiggly line, and sort of a "C" shaped one. I also notice that the screen was not put back on totally straight, as there is a gap where the glass meets the metal on the lower left side. I went back to the store, they check me in, boot the computer and the guy says it's dirt. He takes it to the back to clean it. He comes back and says that actually it's not dirt, the marks are burned into the LCD. He goes on the say that it couldn't have been anything they did, since they never opened it! I told him they had to have opened it because when I got it back the first time the screen wasn't on flush.
Much more discussion and talking with a manager didn't accomplish much. They just maintain that it was never opened because it wasn't documented. They offered to replace it for half price, but that's still $225. Has anyone ever had an issue like this? Am I wrong to feel like I shouldn't have to pay at all?
