Screen Issue - I'm I covered?


macrumors regular
Original poster
Jan 26, 2008
United Kingdom
Hi all,

This morning my MacBook Pro (13inch retina, mid 2014) has decided it doesn't want to play ball. I turned it on, was working all fine. Started watching a youtube video and the screen went a bit fuzzy like little artifacts on the screen. So I unplugged the external monitor, problem still there. So I shut down the Macbook.

Turned it back on, nothing whatsoever. You can see the screen "on" in a way but its all pitch black. I tried resetting the PRAM and SMC but no luck with the screen.

It does seem to be more of screen issue or maybe something that controls the screen. As I can use the macbook on an external display if i close the lid during boot up.

I've had a look at my emails and it was bought on the 12th Dec 2014 - So I'm around 2 months or so from it being 2 years. I should be covered under consumer law in the UK right? Or I'm I expected to pay does anyone know much it's going to be.


macrumors 6502
Sep 16, 2015
Norwich, UK
If you have an Apple Store nearby it wouldn't hurt to make a genius bar appointment to get it checked out. If there is a problem you probably have a good chance of getting a free repair under consumer rights. I have a mid 2014 rMBP and the trackpad stopped working just over a week ago. Well out of warranty and I didn't buy Applecare. Took it in to the Apple Store and after the member of staff had confirmed the fault I was told the repair cost was going to be covered because I'd bought the laptop from Apple. The repair cost would have been nearly £400 if I'd had to pay for it.

I was told that it's done on a case by case basis though.