Screen Just Popped Out (S2)

orr971

macrumors member
Original poster
Feb 3, 2012
80
1
Hi!
I have an Apple Watch Series 2. Have it for a year and a half or so.
I fell asleep today with it and the watch was on my hand under the pillow. Suddenly I heard this click noise (that actually woke me up, guess I wasn’t sleeping for vey long and the sleep wasn’t deep enough) and I looked and saw that the screen kind of popped out, the whole thing. There is still glass on the watch but it’s like it just popped out completely!
I know for a fact I didn’t hit it and it didn’t fell at all recently (it only fell once, months and months ago).
The thing is, besides a tiny crack I can see there it looks surgical, precise, it doesn’t look like the glass broke it really looks like the whole screen popped out (photos below) and I’m super stressed now.

1. What happened? Is it like a thing with  Watches?
2. If I take it to an Apple Offcial Retailer (it’s the only thing we have where I live, no Apple Stores) will they replace the whole thing? Will it be water resistant again? I heard that there is no fix and the only way is replacing the whole thing. Does it mean I have to pay full price on it again?

03221E5F-58B9-47C3-8899-046992EF5070.jpeg


78C1E218-1594-4D65-9D7F-DC746B4A9BA0.jpeg


32A10C69-C1BA-40A6-9D10-530CA3D4A2F1.jpeg
 
Last edited:

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,226
Jacksonville, Florida
Hi!
I have an Apple Watch Series 2. Have it for a year and a half or so.
I fell asleep today with it and the watch was on my hand under the pillow. Suddenly I heard this click noise (that actually woke me up, guess I wasn’t sleeping for vey long and the sleep wasn’t deep enough) and I looked and saw that the screen kind of popped out, the whole thing. There is still glass on the watch but it’s like it just popped out completely!
I know for a fact I didn’t hit it and it didn’t fell at all recently (it only fell once, months and months ago).
The thing is, besides a tiny crack I can see there it looks surgical, precise, it doesn’t look like the glass broke it really looks like the whole screen popped out (photos below) and I’m super stressed now.

1. What happened? Is it like a thing with  Watches?
2. If I take it to an Apple Offcial Retailer (it’s the only thing we have where I live, no Apple Stores) will they replace the whole thing? Will it be water resistant again? I heard that there is no fix and the only way is replacing the whole thing. Does it mean I have to pay full price on it again?

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If you look closely your battery, it is expanded and “pillow” shaped so that was the cause that made your screen pop off.

Apple should replace it. Might be able to send images and do a swap through the mail.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,048
35,052
Wait and how do I enlist to that if I don’t have an Apple store and only have an official retailer here? Like, where I live Apple have like 1-2 trusted official retailers they work with, they carry out all the Apple Cate and Official Apple related stuff...
I can’t speak for your exact situation, but I would contact your official retailer and see what they can offer you, if they can make the repair themselves with the battery or if they are able to somehow conduct an exchange without the refurbished Apple Watch.
 

orr971

macrumors member
Original poster
Feb 3, 2012
80
1
I can’t speak for your exact situation, but I would contact your official retailer and see what they can offer you, if they can make the repair themselves with the battery or if they are able to somehow conduct an exchange without the refurbished Apple Watch.
Yea I also talked to Apple and I decided to try exactly what you said. If it doesn’t work I’ll send it to the US I guess
 

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,770
2,345
Between the coasts
I had this happen with my first-generation Watch. I happened to call AppleCare (and got a replacement watch in a couple of days), but as I understand it, the same would be true, regardless of whether I brought it to Apple Store or an Apple authorized repair shop. Here's the deal:

Worldwide, nobody makes on-premises Watch repairs. If you bring it into an authorized repair shop (Apple Store, Apple authorized repair shop, official Apple dealer, etc.), they'll send it to an Apple repair center. Most likely, you'll get a replacement rather than the same Watch back.

If you do have AppleCare phone or chat support where you are, give them a call. If you're in one of those places where all service is handled by Apple-authorized retailers, contact the retailer.
 

orr971

macrumors member
Original poster
Feb 3, 2012
80
1
I had this happen with my first-generation Watch. I happened to call AppleCare (and got a replacement watch in a couple of days), but as I understand it, the same would be true, regardless of whether I brought it to Apple Store or an Apple authorized repair shop. Here's the deal:

Worldwide, nobody makes on-premises Watch repairs. If you bring it into an authorized repair shop (Apple Store, Apple authorized repair shop, official Apple dealer, etc.), they'll send it to an Apple repair center. Most likely, you'll get a replacement rather than the same Watch back.

If you do have AppleCare phone or chat support where you are, give them a call. If you're in one of those places where all service is handled by Apple-authorized retailers, contact the retailer.
Yea the thing is it’s out of warranty but as I understand it’s a known problem (Apple told me that themselves today) and I should get a free replacement but the problem is me not having an Apple Store where I live. The authorized retailer might be able to help, but they also might say “sorry not sorry - your problem” which will suck.
 

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,770
2,345
Between the coasts
Yea the thing is it’s out of warranty but as I understand it’s a known problem (Apple told me that themselves today) and I should get a free replacement but the problem is me not having an Apple Store where I live. The authorized retailer might be able to help, but they also might say “sorry not sorry - your problem” which will suck.
This does vary by country. In some countries, Apple has a network of authorized service providers that is separate from their authorized retailer network. In other countries, the authorized retailers are obligated to handle service. Sometimes AppleCare phone support is available - https://support.apple.com/en-us/HT201232 . But basically, anywhere Apple has authorized retailers, there is going to be authorized service of some sort as well.
 

orr971

macrumors member
Original poster
Feb 3, 2012
80
1
This does vary by country. In some countries, Apple has a network of authorized service providers that is separate from their authorized retailer network. In other countries, the authorized retailers are obligated to handle service. Sometimes AppleCare phone support is available - https://support.apple.com/en-us/HT201232 . But basically, anywhere Apple has authorized retailers, there is going to be authorized service of some sort as well.
Wait if I know for a FACT from a previous experience I had that this store I was talking about is actually the authorized retailer AND the authorized service provider, does it mean I’m in the right direction?
 

Lennyvalentin

macrumors 65816
Apr 25, 2011
1,433
783
does it mean I’m in the right direction?
Really difficult for anyone here to tell you either yes or no with any accuracy, with essentially zero information to go on. :) Just go there, tell your story, and see if they'll help you. If not, ask where you should turn for help. Or ask Apple directly where you should go or do.
 
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