I sold my iPod Touch on ebay, and mistakenly listed as 3 Gen. It's 2 Gen, my bad. The buyer sent it back for refund, and I can't get iTunes to recognize it. The screen on the device shows a USB cable pointing to the word "iTunes". I did two re-starts of the iPod thus far with no results. It was working normally when I shipped it. Apple's site is apparently down, I can't look up more troubleshooting tips.