i was sitting at my desk on friday doing some work, and i hear a POP on my arm. I look at my watch and the screen was just hanging there. Kind if startled me. Made a genius bar reservation for today.
I get there and she looks at it and says it’s my fault because this doesn’t happen with the series 3 watch. I was like i was literally sitting down and it exploded. She looks at again and says “well theres a rectangular hairline crack all the way around the screen. I’m like yea, because IT EXPLODED. How else would i make a crack all the way around the watch??
So she says it will be $289 to fix. I said you have got to be kidding me. That’s pretty much the price of a new one, and i didnt even do anything, and it’s still under warranty.
Im pretty mad at this point and ask for a manager. She says she is the manager. I was like how are you the manager, there is no one above you? She said no she is the “team lead,” and no one at the store is above her. I don’t know about the apple store hierarchy to know if that’s a true statement or not, but i then ask for a district manager/anyone abover her with whom i can speak. Even if it’s not today, a cars or phone number. She said that is not possible.
So this is getting ridiculous, there is no way the first person i talk to is the end-all for apple. She then said i will get another team lead to look at it. Team lead looks at it and said she had the same problem with her personal watch before and doesnt see any cracks. So the first team lead has to “show her” these supposed cracks i make. The 2nd one now says “it’s a grey area.”
At this point i tell them, can you please just send it in to aplle and see what they say. She said that is impossible.
So apparently whatever the first apple store employee says is gospel and there is absolutely no way to dispute their ruling?
Ps there is no damn “crack”. Whatsoever. Other than whatever happened when the damn thing exploded UNTOUCHED.
I get there and she looks at it and says it’s my fault because this doesn’t happen with the series 3 watch. I was like i was literally sitting down and it exploded. She looks at again and says “well theres a rectangular hairline crack all the way around the screen. I’m like yea, because IT EXPLODED. How else would i make a crack all the way around the watch??
So she says it will be $289 to fix. I said you have got to be kidding me. That’s pretty much the price of a new one, and i didnt even do anything, and it’s still under warranty.
Im pretty mad at this point and ask for a manager. She says she is the manager. I was like how are you the manager, there is no one above you? She said no she is the “team lead,” and no one at the store is above her. I don’t know about the apple store hierarchy to know if that’s a true statement or not, but i then ask for a district manager/anyone abover her with whom i can speak. Even if it’s not today, a cars or phone number. She said that is not possible.
So this is getting ridiculous, there is no way the first person i talk to is the end-all for apple. She then said i will get another team lead to look at it. Team lead looks at it and said she had the same problem with her personal watch before and doesnt see any cracks. So the first team lead has to “show her” these supposed cracks i make. The 2nd one now says “it’s a grey area.”
At this point i tell them, can you please just send it in to aplle and see what they say. She said that is impossible.
So apparently whatever the first apple store employee says is gospel and there is absolutely no way to dispute their ruling?
Ps there is no damn “crack”. Whatsoever. Other than whatever happened when the damn thing exploded UNTOUCHED.
