Screen problem with first generation apple watch sport

Discussion in 'Apple Watch' started by dgnr8, Aug 20, 2017.

  1. dgnr8 macrumors member

    Joined:
    Nov 13, 2010
    #1
    Has anyone experienced screen discolouring like in my photo? Watch is 1.5 years old and I don't have applecare. I'm wondering what could have caused it.
     

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  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    It almost looks like the OLED display is fading or burning out. Is it difficult to read the display with the brightness turned up? Have you used The Watch around water?
     
  3. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #3
    THe problem is almost unnoticeable unless I'm in the calendar app with the white background.

    No swimming or showering, but I wash my hands and have been in the rain. It's never been soaked or covered in water.
     
  4. eisen macrumors newbie

    Joined:
    Aug 22, 2017
    #4
    Yes, I probably have the same sort of screen damage... I've been dealing with Apple Support today, but they don't have anything to offer me except a $250 repair quote. Out of warranty, no water damage. It's been going on for a while, but I didn't really realize how bad it was until I loaded up an all-white image and viewed it in the photo app. I've attached a photo with that white JPG loaded to show the dark areas on the screen. IMG_0168.jpg
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Strange. It must be some type of failure with the OLED display, almost as if it's slowly fading or growing darker. I would just replace it and not invest in repairing it.
     
  6. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #6
    I just uploaded a white image and mine is not as bad as yours. I went to the Apple Store and they didn't know what caused it.

    They guessed water or too much pressure. Neither is the case.

    I'm pissed that the watch has only lasted 1.4 years.

    It's interesting that you have the ss and I have the sport and we have the same issue.
     
  7. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    What did they mean by 'To Much pressure?"
     
  8. eisen macrumors newbie

    Joined:
    Aug 22, 2017
    #8
    I was wondering if this might be a lesser variation of the battery swelling problem. I.E. the battery swells enough to put pressure on and kill the display, but not pop the screen off...
     
  9. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #9
    That's what I'm wondering. I just asked in the popped off thread if they noticed changes in their screen before it popped off.

    The problem is that the screen hasn't popped off so Apple won't fix it for free at this point.
    --- Post Merged, Aug 23, 2017 ---
    I honestly don't know, I assume they mean I press the screen too hard.
     
  10. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    You could escalate your case to see what is causing the display to fail by sending in your Watch. But pressing to hard on the display seems unlikely, as the Apple has "Force Touch", so it naturally requires pressure to use various functions.
     
  11. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #11
    I changed my face to one with a photo and after a day that image is now burned into the white portion of the calendar. This is strange. Any luck with Apple?
     
  12. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #12
    I have screen burn in from the numerals on the watch face as well as a dead pixel on the right side of the screen - I know it's not the same problem, but does make me realise these aren't watches to keep for many years...
     
  13. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    Most pieces of tech are replaced annually as it is or most upgrade well beyond before the lifespan of the Watch would last. But this is the first I have heard with someone experiencing burn in on their Apple Watch. Traditionally, to help with burn in or image retention, pixels dynamically shift the information accordingly from being stagnant.
     
  14. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #14
    I've used the Utility face every day since launch - so that's about 2.5 years of the same numerals being shown on and off hundreds of times a day. It's not obvious, but if you bring up the new flashlight in watchOS 4, you can see a faint ring of numbers in a circle.

    Not a massive deal breaker, but just something that I thought was interesting. Will probably get a new watch this or next year, the battery on this is pretty shot too.
     
  15. iceman_60 macrumors newbie

    Joined:
    Sep 28, 2017
    #15
    Same burnin for me... and Apple reclaim 229€ for repairing my Watch 0!

    IMG_3326 (2).jpg
     
  16. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #16
    Apple replaced my series 0 for a series 1 for free. Called in, about 45 minutes on the phone. They received it through ups on September 29th and shipped a replacement the same day.

    I was 9 months out of warranty, but they agreed it was still unacceptable.
     
  17. tonyblunt macrumors newbie

    Joined:
    Sep 19, 2017
    #17
    --- Post Merged, Nov 11, 2017 ---
    I have the same problem, 4 months out of warranty+Applecare. Like most others here all Apple would do is charge $200 for a repair (or replace if not repairable) or have me buy a new watch with no trade-in or discount. I am not prepared to spend $400 on a watch every couple of years, so think it is goodbye Apple Watch. I have many Apple products and this is the first time they have not stood behind the product when there is an issue. Very disappointed.
     
  18. tonyblunt macrumors newbie

    Joined:
    Sep 19, 2017
    #18
    OK, Apple came through - I called support and explained the situation. Since the screen had started to dim before the AppleCare ran out, but it did not get bad enough for me to take it to the Apple store for a few months, they agreed to cover the repair under the AppleCare coverage. I think this is fair - thank you Apple.
     
  19. tonyblunt macrumors newbie

    Joined:
    Sep 19, 2017
    #19
    Took the failing Series 0 watch to the store Saturday, received a new Series 1 watch on Tuesday. Many thanks Apple.
     

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