Hi all.
I'll be brief but to the point as I don't have much time. Bought a REV A MBA 1.8ghz on launch day with a 64gb SSD. Cost me over 3K. Hinge cracked last week. I read online it was a design fault and Apple would fix it even if the machine was not under warranty (which mine wasn't). Here is that link:
http://support.apple.com/kb/ts2948
Took it into the store, they ordered me a new screen (costs $900 I think) and changed it. My new screen has 2 dead pixels. I wasn't even sure what a dead pixel was until I saw my screen. I know a lot of people talk about them. One pixel is black, the other whiter than "white" from a google safari page.
I queried it with the staff. They said to have 2 dead pixels is "within the specifications" and that under 20 pixels was within the specifications. They totally tried to brush me off. The manager came. She said "we can replace it again and the new one might have 5 dead pixels" to which I said that i'd ask them to change it again and they replied that they wouldn't. Anyway I said that my screen before was completely perfect apart from the hinge and i'd rtaher have a cracked hinge than a screen with 2 dead pixels.
Then I asked if they had another screen in stock. No. Can they order it? She said "i'm not sure if i even want to order if for you if we're going to be having the same conversation in 3 days". I told her that it was her own ultimatum which stated that she offered to replace it but couldn't replace the replacement, and now wasn't even going to honour it. She gave in and ordered it.
Ugh. I love Apple. They're even giving me a free new screen! But come on.. fewer than 20 dead pixels is "within the specification"? The manager's attitude sucked. I spend $3000 on this machine, the screen was fine before. I didn't sign a disclaimer saying "if the new screen has fewer than 20 dead pixels, tough."
I'll be brief but to the point as I don't have much time. Bought a REV A MBA 1.8ghz on launch day with a 64gb SSD. Cost me over 3K. Hinge cracked last week. I read online it was a design fault and Apple would fix it even if the machine was not under warranty (which mine wasn't). Here is that link:
http://support.apple.com/kb/ts2948
Took it into the store, they ordered me a new screen (costs $900 I think) and changed it. My new screen has 2 dead pixels. I wasn't even sure what a dead pixel was until I saw my screen. I know a lot of people talk about them. One pixel is black, the other whiter than "white" from a google safari page.
I queried it with the staff. They said to have 2 dead pixels is "within the specifications" and that under 20 pixels was within the specifications. They totally tried to brush me off. The manager came. She said "we can replace it again and the new one might have 5 dead pixels" to which I said that i'd ask them to change it again and they replied that they wouldn't. Anyway I said that my screen before was completely perfect apart from the hinge and i'd rtaher have a cracked hinge than a screen with 2 dead pixels.
Then I asked if they had another screen in stock. No. Can they order it? She said "i'm not sure if i even want to order if for you if we're going to be having the same conversation in 3 days". I told her that it was her own ultimatum which stated that she offered to replace it but couldn't replace the replacement, and now wasn't even going to honour it. She gave in and ordered it.
Ugh. I love Apple. They're even giving me a free new screen! But come on.. fewer than 20 dead pixels is "within the specification"? The manager's attitude sucked. I spend $3000 on this machine, the screen was fine before. I didn't sign a disclaimer saying "if the new screen has fewer than 20 dead pixels, tough."