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Screen Replacement Question
- Thread starter Maclver
- Start date
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I believe they replace it. In regards to a different color, no. It has be a like for like model, sadly.
question fear
macrumors 68020
They will likely just swap the screen. It's highly unusual for them to give you a new phone (having said that, they did replace my wife's 5C a few years ago instead of repairing a broken earpiece because it was a warranty issue and they felt it would take too long to fix it vs just replacing it-but that was a weekend, and the refurb was at store discretion. And they asked us first.)
They will not swap a color.
They will not swap a color.
My experience fwiw:
A friend dropped 6+ and screen cracked, and slight damage/bend to casing as well - no applecare+ warranty.
Initially after genius looked at it, they were going to charge to replace the cracked screen at store in ~1 hour.
Went to pick it up after one hour and the genius examined phone to make sure screen was replaced properly and she informed us that the screen was not sitting flush bc the case was slightly bent from the drop. She went to the back and got a "new" 6+ and told us not to worry about it and Apple was taking care of it and we didn't even have to pay for the initial screen replacement!!
OP, you will need to backup your phone before they replace your screen or give you a replacement phone. Takes 5-10 mins to back up your phone.
99.99% if they swap your phone it will be for the same color fyi.
A friend dropped 6+ and screen cracked, and slight damage/bend to casing as well - no applecare+ warranty.
Initially after genius looked at it, they were going to charge to replace the cracked screen at store in ~1 hour.
Went to pick it up after one hour and the genius examined phone to make sure screen was replaced properly and she informed us that the screen was not sitting flush bc the case was slightly bent from the drop. She went to the back and got a "new" 6+ and told us not to worry about it and Apple was taking care of it and we didn't even have to pay for the initial screen replacement!!
OP, you will need to backup your phone before they replace your screen or give you a replacement phone. Takes 5-10 mins to back up your phone.
99.99% if they swap your phone it will be for the same color fyi.
willmtaylor
macrumors G4
I don't think YOU ask them to replace it. They deem whether it's necessary or not based on the damage.
MJedi
macrumors 6502a
My wife dropped her 6 Plus and the screen shattered. Fortunately, we had AppleCare+ for it. They were initially just going to replace the screen. I then expressed my concern if the drop would've damaged anything inside. The diagnostic didn't report any internal issues, and there was no damage to the casing. After that, he gave us the option to replace the entire iPhone. We chose the new iPhone, since we would pay the same service fee and it would count against the 2 repairs anyway.
So, maybe just ask if the drop would've damaged anything inside. Maybe you'll be given the same option. Good luck!
And backup your iPhone.
So, maybe just ask if the drop would've damaged anything inside. Maybe you'll be given the same option. Good luck!
And backup your iPhone.
Newtons Apple
Suspended
To be on the safe side back it up before you leave to iTunes. It can go either way.
optophobia
macrumors 6502a
MJedi
macrumors 6502a
I asked the Genius if it was a refurb, and he said it was new. Don't know if they are told to lie to customers.
If its a refurb the model number will start with a N. If the model number starts with an M, its a retail unit.
MJedi
macrumors 6502a
Most likely they will just replace the front only. But they will do visual line test to see if the phone is bent or not. If they find that your phone is bent then they will likely replace the entire device and not the screen.
And if they do find that they need to replace the whole device, then they will replace likes for likes.