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Screen scratched
- Thread starter tl01
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Cosmetic wear and tear is not covered. You're gonna have to deal with it. 1st one is a bummer but you'll live.
Even if you replace it, you’ll inevitably get other scratches anyway. If that bothers you, sell your watch and buy one with a sapphire screen.
I know you mentioned ‘Accidentally’, and this isn’t aimed directly at you, But to use your post as an example, I understand that this point is brought up frequently, but this type information doesn’t need to be distributed when most wouldn’t smash their displays for a replacement if they didn’t know about it until someone else ‘told’ them an alterior motive, and if Apple wouldn’t condone it , then neither should anyone else.
OP, use a screen protector and move on. It’s a scratch, it’s happens with watches.
Then why haven’t you contacted Apple? They’ll be able to give you more accurate information than anyone here can.
Per AppleCare:
3.1 Hardware Services and ADH Services
Apple may restrict Hardware Service and ADH Services to the country where the Covered Equipment was originally purchased.
Apple will not provide Hardware Services or ADH Services in the following circumstances:
(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
I'm sure you would, but AppleCare doesn't cover cosmetic damage. Meaning, you cannot have your watch replaced for a scratch on the screen. You CAN have it replaced if you accidentally smash the screen, though. Makes no sense, but that's Apple's policy.
Called apple support and they are sending me a box with a replacement unit and I will send them my watch and will have it all sorted shortly.
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Because you wear it on your wrist...and I bump into most everything. I lead a busy active life.
You only get to swap 2x during the contract period. Sooo...you’re now down to only being able to swap ONCE for the rest of your watch’s life. Good luck.
My rebuttal question would be for you, why wouldn’t you buy AppleCare for the Apple Watch? Think about it, it’s a device that you wear on your wrist and our wrists are constantly moving, and it’s the one device that can easily be damaged from impact to a wall, doorhandle, etc.