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Screen scratched

tl01

macrumors 68020
Original poster
Jun 20, 2010
2,344
639
Somehow my watch was scratched today. DH and I were organizing the house and arranging furniture. If I want to get a replacement, can I request an express replacement so I don’t have to go without my watch? I have apple care.
 

Starship67

Suspended
Oct 28, 2017
958
1,337
LA
Cosmetic wear and tear is not covered. You're gonna have to deal with it. 1st one is a bummer but you'll live.
 

thecore762

macrumors 6502
Sep 20, 2014
299
164
Somehow my watch was scratched today. DH and I were organizing the house and arranging furniture. If I want to get a replacement, can I request an express replacement so I don’t have to go without my watch? I have apple care.

If you accidentally smash the screen you will get a replacement.
 

perezr10

macrumors 65816
Jan 12, 2014
1,251
526
Monroe, Louisiana
Somehow my watch was scratched today. DH and I were organizing the house and arranging furniture. If I want to get a replacement, can I request an express replacement so I don’t have to go without my watch? I have apple care.

Even if you replace it, you’ll inevitably get other scratches anyway. If that bothers you, sell your watch and buy one with a sapphire screen.
 

hologram

macrumors 6502a
May 12, 2007
508
171
... or get a screen protector. Packs of 6 sell for less than $10. Better than paying an extra $100 for cellular you don’t need (assuming you have the gps model) just to keep your screen scratch-free.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
34,681
36,125
If you accidentally smash the screen you will get a replacement.

I know you mentioned ‘Accidentally’, and this isn’t aimed directly at you, But to use your post as an example, I understand that this point is brought up frequently, but this type information doesn’t need to be distributed when most wouldn’t smash their displays for a replacement if they didn’t know about it until someone else ‘told’ them an alterior motive, and if Apple wouldn’t condone it , then neither should anyone else.

OP, use a screen protector and move on. It’s a scratch, it’s happens with watches.
 

Lsmachado

macrumors 6502a
Sep 20, 2018
719
1,569
Texas
I would pay for the apple care replacement cost.
Per AppleCare:

3.1 Hardware Services and ADH Services
Apple may restrict Hardware Service and ADH Services to the country where the Covered Equipment was originally purchased.
Apple will not provide Hardware Services or ADH Services in the following circumstances:

(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
 

mavis

macrumors 601
Jul 30, 2007
4,284
619
Tokyo, Japan
I would pay for the apple care replacement cost.
I'm sure you would, but AppleCare doesn't cover cosmetic damage. Meaning, you cannot have your watch replaced for a scratch on the screen. You CAN have it replaced if you accidentally smash the screen, though. Makes no sense, but that's Apple's policy.
 

tl01

macrumors 68020
Original poster
Jun 20, 2010
2,344
639
I'm sure you would, but AppleCare doesn't cover cosmetic damage. Meaning, you cannot have your watch replaced for a scratch on the screen. You CAN have it replaced if you accidentally smash the screen, though. Makes no sense, but that's Apple's policy.

Called apple support and they are sending me a box with a replacement unit and I will send them my watch and will have it all sorted shortly.
[doublepost=1543188403][/doublepost]
Would you buy AppleCare for the watch? I’ve always got it for my iPhone and iPad, but this watch will be my first.
Because you wear it on your wrist...and I bump into most everything. I lead a busy active life.
 
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perezr10

macrumors 65816
Jan 12, 2014
1,251
526
Monroe, Louisiana
You only get to swap 2x during the contract period. Sooo...you’re now down to only being able to swap ONCE for the rest of your watch’s life. Good luck.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,681
36,125
Would you buy AppleCare for the watch? I’ve always got it for my iPhone and iPad, but this watch will be my first.

My rebuttal question would be for you, why wouldn’t you buy AppleCare for the Apple Watch? Think about it, it’s a device that you wear on your wrist and our wrists are constantly moving, and it’s the one device that can easily be damaged from impact to a wall, doorhandle, etc.
 
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