Screen Separation

Discussion in 'Apple Watch' started by btownrunr, Sep 13, 2015.

  1. btownrunr macrumors member

    Joined:
    Apr 23, 2015
    #1
    Anyone else experience the problem of the screen separating from the body of the watch? I noticed earlier today. I've used it for running so I'm sure its been exposed to quite a bit of sweat. And it's never been submerged or exposed to water. I spoke with apple support and I have to send it in for repair. I'm bummed.

    42mm black sport
     

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  2. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    Others have, just an adhesive (or lack of) problem.
     
  3. btownrunr thread starter macrumors member

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    Apr 23, 2015
    #3
    Gotcha. Do you happen to know if apple repaired it free of charge? And thanks for the response.
     
  4. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #4
    Of course since it is a manufacture defect. Why would you think otherwise?
     
  5. btownrunr thread starter macrumors member

    Joined:
    Apr 23, 2015
    #5
    As much as I believe/know it's a manufacturing defect, I have no control or input on that determination. That just makes me a bit nervous about the process. Hopefully I won't be told to read the manual on how to wear the watch properly to avoid this issue

    Thanks again for your responses. I appreciate them.
     
  6. RTI69 macrumors newbie

    Joined:
    Sep 13, 2015
    #6
    Same thing happened to my 42mm SS about a month ago. Took it into the Apple Store and they swapped it out for a new one.
     
  7. neilly93 macrumors member

    Joined:
    Feb 15, 2013
    #7
    Yes, I had the same issue after just 2 weeks. Apple replaced it, no questions asked.
     
  8. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #8
    seems crazy they wouldn't just swap this on the spot. Is there no Apple Store near you, OP? Is that why you have to send it back?
     
  9. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #9
    They're not stocking white box replacements for the AW (unlike other iDevices to date). Hope they don't do the same with the new iPhone 6s/6s+.
     
  10. btownrunr thread starter macrumors member

    Joined:
    Apr 23, 2015
    #10
    The nearest store is more than a hour away from where I live. So that's why I called apple support. Knowing that bringing it to a store might get it immediately replaced is tempting. Also, I went back to using my old pebble and it's really making me miss my apple watch.
     
  11. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    Not necessarily. Many can't get a same-day replacement because Apple has chosen not to stock them, at least not yet.
     
  12. Mascots macrumors 65816

    Mascots

    Joined:
    Sep 5, 2009
    #12
    Depends on the store; they're offering them but looks like it's only at super high volume stores right now (one store in my area has white-box replacements while another doesn't).
     
  13. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #13
    True, and only for certain models. They're not stocking them across the board. That's why I wrote "not necessarily."
     
  14. Mascots macrumors 65816

    Mascots

    Joined:
    Sep 5, 2009
    #14
    It's okay, just offering hope and advice to those who are less inclined to reach for it ;)
     
  15. btownrunr thread starter macrumors member

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    Apr 23, 2015
    #15
    Thanks...that definitely gives me pause about making the trip.
     
  16. MBHockey macrumors 68040

    MBHockey

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    Oct 4, 2003
    Location:
    New York
    #16
    Give them a call first.
     
  17. btownrunr thread starter macrumors member

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    Apr 23, 2015
    #17
    I called but couldn't navigate the audio prompts properly to talk to a store employee. I might try again later when I have a little more time on my hands.
     
  18. T-Will macrumors 6502a

    T-Will

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    Sep 8, 2008
  19. btownrunr thread starter macrumors member

    Joined:
    Apr 23, 2015
    #19
    I just tried that and it didn't get me to a store employee. The automated system seemed to ignore the 0 presses. Anyway, I had to go thru the prompts and speak to someone that supports the store but wasn't physically at the store. And that person had to transfer me to someone else. That someone else had to call...and of course they (people at the store) didn't answer. I'm just going to mail it in and see what happens.
     
  20. lagwagon Suspended

    lagwagon

    Joined:
    Oct 12, 2014
    Location:
    Calgary, Alberta, Canada
    #20
    They wouldn't say that. Apple isn't Samsung, who just told people to read the manual if they got the S Pen stuck from putting it in backwards on the new Note 5.
     
  21. btownrunr thread starter macrumors member

    Joined:
    Apr 23, 2015
    #21
    Yep, I know. It was a total dig at Samsung :)
     

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