I've heard and read about 15 different answers to this one. Some from Apple themselves, others from AT&T both in-store and on the phone, some friends and forum buddies, and even a wild claim from someone claiming to work for Apple's R&D department (don't ask). I, being the owner of a 3GS, am clearly within my one-year warranty. My phone's screen has shattered due to kissing the pavement at an alarming speed. Right now, I have a screen protector over the glass to keep my fingers free of blood and glass. I have not had a phone replacement for this model since it's purchase in July. All told, I can't get a solid grasp on the answer to this question: What's the cheapest option for me to have a working 3GS in my hands? As I said, I've been told many things. Mainly I'm interested in TUAW.com (sorry I know I've cheated on MacRumors) and their article or rumor about free replacements for broken screens. http://www.tuaw.com/2009/07/06/apple-stores-will-replace-broken-iphone-displays/ I've also heard this is horribly false and only pertains to water-damaged phones. I can financially swing a $200 screen replacement but I'd like to avoid it if at all possible. I've also heard there's a $100 phone-swap kind of deal. Anyhow, what's the solid truth on all this? What options am I looking at? Edit: PS. Please forgive my "newbie" registration and immediate post. I am a long-time MR reader and forum member, but I can't seem to get my account password back so I gave up and re-registered.