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Screen suddenly has empty lines.. (Resolved: swapped with a new one in store)

T

T4R06

macrumors 65816
Original poster
Oct 8, 2007
1,212
74
CT
anyone has this issue? I quickly reserve an appointment tomorrow..

Also touchscreen is not working either (some part)
image.jpg
 
Something similar to this happens to the Pebble often. Manufacturing problem probably. Whatever happened, you will need a new watch. Apple should give you a new one tomorrow without a problem.
 
I would have put back on the original strap before taking it to the Apple store!


"We're sorry, you've voided your warranty by putting on a non-apple branded band." ;)
 
They gave me the retail one. Too bad I didn't bring the box.. Only the charger..
They won't give the new box. Here's the pic anyway.
image.jpg
image.jpg
 
By the way. My watch is way over 14 days and I don't have AppleCare.
 
T4R06 said:
By the way. My watch is way over 14 days and I don't have AppleCare.
Click to expand...

"Apple Two-Year Limited Warranty Summary

Apple warrants the included hardware product and accessories against defects in materials and workmanship for two years from the date of original retail purchase. Apple does not warrant against normal wear
and tear, nor damage caused by accident or abuse. To obtain service,
call Apple or visit an Apple Retail Store or an Apple Authorized Service Provider—available service options dependent on country in which service is requested and may be restricted to original country of sale..."
 
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iBighouse said:
"Apple Two-Year Limited Warranty Summary

Apple warrants the included hardware product and accessories against defects in materials and workmanship for two years from the date of original retail purchase. Apple does not warrant against normal wear
and tear, nor damage caused by accident or abuse. To obtain service,
call Apple or visit an Apple Retail Store or an Apple Authorized Service Provider—available service options dependent on country in which service is requested and may be restricted to original country of sale..."
Click to expand...
Yes but after 14days usually they send it for repair or give you a product in a plain box and a unique serial on it.
 
CellXor10 said:
They won't give you the box? What are they going to do with the friggen box that they won't give it to you? Seems odd to me...
Click to expand...
They I asked if I brought everything so they can swap everything. unfortunately watch and charger only.

I guess it's only a proof or for justifying that they swap a defective watch. They put the defective one on the box.
 
CellXor10 said:
They won't give you the box? What are they going to do with the friggen box that they won't give it to you? Seems odd to me...
Click to expand...

They normally put the defective watch back in the box to ship back. This is also true of all white box replacements. I bet had the OP brought the old box, they would have taken that and given him the new one.
 
JayLenochiniMac said:
They normally put the defective watch back in the box to ship back. This is also true of all white box replacements. I bet had the OP brought the old box, they would have taken that and given him the new one.
Click to expand...
True. Genius girl told me if I brought everything she will not even bothering opening the new one.

I'm always blown away the experience always here in CT (Westfarms Mall)
 
T4R06 said:
They I asked if I brought everything so they can swap everything. unfortunately watch and charger only.

I guess it's only a proof or for justifying that they swap a defective watch. They put the defective one on the box.
Click to expand...

Ahh, okay that makes sense. Can't say I've ever actually had to return any Apple products so never gone thru with all that jazz.
 
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