screen sunken in on one side


ribenaberrie

macrumors member
Aug 14, 2008
66
0
Sydney, Australia
How bad is it? Pics?

I took my phone in for the opposite problem and regretted it because the replacement phone they gave me which was new not refurb has a very obvious black mark (white iphone) on the back casing that was inside the plastic. The genius initially refused to replace it because he said its only a cosmetic issue and doesn't affect the function of the phone. And I asked for my original phone back (I would rather my screen not flush than some ugly dot) but wasn't allowed to have it back because the paperworks been done and they just can't.

Thank god after a lot of pouting they got me another new replacement. :p

My replacement is perfect but I think whenever you exchange you are always making a gamble because you can end up with a much worse phone from all the issues I've read here.
 

bltobman

macrumors newbie
Original poster
Jun 9, 2008
13
0
It is bad enough that it bothers me. I am going to replace it today at the apple store.
 

daniels

macrumors member
May 13, 2006
63
0
Mine is the same way. Sunken in one corner, raised in the opposite. I'll be taking it back.
 

mcdj

macrumors G3
Jul 10, 2007
8,865
3,725
NYC
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5C1 Safari/525.20)

Hope all you returners don't end up with dust, cracks, etc. If a slightly uneven screen is the ONLY thing wrong with the phone, I think you're crazy for gambling with getting a phone with worse defects.
 

daniels

macrumors member
May 13, 2006
63
0
I'll inspect the replacement phone before accepting to it make sure it doesn't have those issues. And if it develops them I'll return it for another. The slightly sunken/raised screen isn't the only problem though. I get a lot of dropped calls, although there's absolutely no guarantee that a new phone will fix that. What worries me most about the screen right now is that because it's raised above the bevel on one corner I think it would probably hit that and crack if dropped.
 

Dr. Cabrera

macrumors 65816
Aug 25, 2008
1,119
0
Los Angeles
Unfortunately I don't have pictures

my black iphone 3g glass was higher on the entire right side ( the left side was sunken in respectively)


what i did was use my thumb.. yeah thumb and press the right side of the glass down so that it would sit flush. There is about a mm of give on the piece of glass, just press hard and repeat until its perfectly flush

now both sides of the glass are perfectly flush with the chrome bezel

I would take pictures but all you would see is a perfectly flush piece of glass ( all four corners )
 

Dr. Cabrera

macrumors 65816
Aug 25, 2008
1,119
0
Los Angeles
yeah, I can push the screen down where it's sticking up but it won't stay there
Is it a corner or an entire side? If it's a corner try using both thumbs, one on each side of the corner. Turn off your screen an apply a good amount of force for about a minute. See if that works
 

DMC-12

macrumors 6502
May 16, 2007
346
2
Nashville, TN
My first 3G had a raised top left corner and left side, as well as and uneven bezel corner on the bottom right. The genius wouldn't give me a replacement until I pointed out the crack by the headphone jack. The first were "cosmetic issues," he said. It's been a week and the replacement hasn't cracked yet, but the screen is raised along the left and sunken on the right.
 

daniels

macrumors member
May 13, 2006
63
0
Is it a corner or an entire side? If it's a corner try using both thumbs, one on each side of the corner. Turn off your screen an apply a good amount of force for about a minute. See if that works
It's a corner but I've pushed pretty damn hard and it won't stay. I don't want to push harder and risk messing up the phone somehow. I know people are saying we're being picky but it's definitely noticeable and it shouldn't be that way so I'm taking mine back.
 

docprego

macrumors 65816
Jun 12, 2007
1,201
58
Henderson, NV
I cannot believe the people in these threads who accuse people of being picky. The guy bought a device that should function correctly and LOOK satisfactory. Why should he accept flaws like this? I say take it back.
 

Dr. Cabrera

macrumors 65816
Aug 25, 2008
1,119
0
Los Angeles
I cannot believe the people in these threads who accuse people of being picky. The guy bought a device that should function correctly and LOOK satisfactory. Why should he accept flaws like this? I say take it back.
I went through five 24" iMacs and never got one I was satisfied with and no less than four iPhones until I got a good one. They are simply ridiculous with their lack of quality control.
remind me never to be your doctor :rolleyes: