Hello all. I purchased this MBP 13" of mine at the end of November 2016 and then started facing a problem in mid-December 2018 where the screen turns black when I tilt the display to almost 90 degrees. I contacted the Apple Customer Support for advice as it was just less than a month after the 2-year warranty for electronics sold in Germany expired.
They asked me to bring my MBP to either an Apple Authorized Reseller or the Apple Store to be checked. I brought it to one of Apple's Authorized Resellers as I did not have an Apple Store in the vicinity of where I live. The staff there told me that it would cost 60 EUR to check what the problem was if I choose not to have it repaired in the end. I did the diagnostics, formatted the MBP etc and they did it as well and everything came up clean. After that, they came up with a quotation for the repair cost which would be around 700 EUR. Their diagnosis was: "The LCD backlight of the display is defective and does not light up. A substitute display was tested and it worked smoothly. The display needs to be completely replaced."
This is totally unacceptable as I spent around 2200 EUR for this device and expected it to last for at least 3-4 years but sadly this wasn't the case. I've always been careful when using my MBP and have never dropped it on the floor. I contacted Apple Customer Support in the UK and they asked me to wait for a few days before getting back to me as they had to check with the head of their technical department. They got back to me after that and told me that the technical department said no as the warranty had already expired. They subsequently asked me to contact Apple Customer Support in Germany to see what they would say but they told me since Apple UK said "no", it would be a "no" for them as well. Is this right for Apple to deny any responsibility as the display is defective and is not due to negligence of user behaviour?
Thank you very much for your patience in reading this thread. I appreciate it very much.
They asked me to bring my MBP to either an Apple Authorized Reseller or the Apple Store to be checked. I brought it to one of Apple's Authorized Resellers as I did not have an Apple Store in the vicinity of where I live. The staff there told me that it would cost 60 EUR to check what the problem was if I choose not to have it repaired in the end. I did the diagnostics, formatted the MBP etc and they did it as well and everything came up clean. After that, they came up with a quotation for the repair cost which would be around 700 EUR. Their diagnosis was: "The LCD backlight of the display is defective and does not light up. A substitute display was tested and it worked smoothly. The display needs to be completely replaced."
This is totally unacceptable as I spent around 2200 EUR for this device and expected it to last for at least 3-4 years but sadly this wasn't the case. I've always been careful when using my MBP and have never dropped it on the floor. I contacted Apple Customer Support in the UK and they asked me to wait for a few days before getting back to me as they had to check with the head of their technical department. They got back to me after that and told me that the technical department said no as the warranty had already expired. They subsequently asked me to contact Apple Customer Support in Germany to see what they would say but they told me since Apple UK said "no", it would be a "no" for them as well. Is this right for Apple to deny any responsibility as the display is defective and is not due to negligence of user behaviour?
Thank you very much for your patience in reading this thread. I appreciate it very much.
