They won't be able to create a whole new Bach of iPod's in 10 days. Anyhow they guy at my store told me that all iPod's are almost made for shipping. There is no way to diagnose the problem, make millions of new screens ship them to the factorys and apply them, let alone then ship them...no way Jose. (Didn't throw in the testing of the screens either) There are always miracles so, that's what you have to look up for Apple said I can come and exchange it whenever, just ask for support as I have the 1 year warranty. He said if it's something they can't fix, they just exchange it with my defected one. I will be doing this, although mine is VERY minor, it's something I can't have with something I paid sooo much for.