Seagate External Drive - grayed out

[soobbbbb]

Hello, I don't know can I ask this question here or not, but I don't know where can I ask it...
I've been using Seagate 2tb hard drive and iMac.

but for 3 days, when I try to connect it with my hard drive, it doesn't appear in the finder.
and also when I turned on the disk utility, it greyed out.
I can't even do "first aid" or "Restore" cause there is keep appearing error.
I didn't try to use Erase cause on the hard drive, there are many files what I haven't back up. I'm afraid that I'll lose the files.. I haven't backed up any files and it happened.


I searched for it a lot but I can't find the right result...
and I don't know why my hard drive is full now @.@
Is this a big problem? Can't I save my files on it?
I attached file for the problem. Plz help me T_T THank you.

Insoo

 

[nambuccaheadsau]

You got the diagnosis. You could spend $100 on DiskWarrior but I think it is better to put that money to a new hard drive. Your predicament is why many of us use two backups

 

[BrianBaughn]

I suppose there's a slim chance that the problem lies in the housing and its electronics. You could always try taking it out and connecting it to the Mac a different way.

 

[gian8989]

Download DriveDX. It has a free trial.
Btw did you try on windows or on a different computer?

 

[colinsky]

when I try to connect it with my hard drive, it doesn't appear in the finder.

View attachment 756479 View attachment 756480 View attachment 756481

Have you tried using a different USB cable?

 

[soobbbbb]

Thank you so much! yeah, I've used different cable and computers but it still haven't worked. I went to data recovery store today. They said they don't know they can save my data or not... and if they can, I need to pay for $270 T_T Anyways thank you for you guys comments!

 

[gian8989]

Have you tried with DriveDx like i told you?