So I recently purchased a stackable front-load washer and dryer to replace my combo unit that took a crap (both the dryer and washer sections broke within 3 days of each other). Pretty nice units from Sears. I was supposed to take delivery last Tuesday, and when they arrived, they forgot the water hoses. Of course they told me that using the old hoses wasn't an option, because it will void the warranty. They wanted to keep these big machines in my kitchen, along with the old piece of junk. They refused to take the old unit until the new ones are installed. So I told them to put the machines back in the truck and come back tomorrow when they are prepared to do the job. So they come back on Wednesday, and this time they forgot the dryer. Apparently, after the jerk dropped the dryer off the truck on tuesday, it broke. So once again I told them to put everything back in the truck and come back tomorrow when they are prepared to do the job. So they arrive on Thursday, and what's this? No WASHER!!! They forgot the washer. They insisted that I take the dryer, I said only if they could guarantee that they would come back later today to deliver the washer. They said ok, and I said ok, and they dumped the dryer in my kitchen. Two hour later I get a call, they tell me they can't bring the washer until saturday. So I go back to sears, talk to the manager and sales person, and tell them that I want the floor model. Of course I can't have it because they must have at least one on display. But they do offer to refund delivery charge and give me a 10% discount on the units. Apparently, according to the sears manager, sears corporate decided to open a central distribution center in dallas to serve the entire metroplex area to "streamline" the delivery process, instead of each individual store contracting out their own delivery people. So while the people at the sears store were sympathetic and helpful, the fine folks at the "central distribution center" are too busy getting high on crack. I guess it all turned out okay, but if you need a new appliance in your home, may I suggest you go to Best Buy.