Second Hand iPhone 5 Is Retaining Original User's Email Address

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jFolis, May 2, 2015.

  1. jFolis macrumors newbie

    May 2, 2015
    First off, long time reader here (first time poster), so thanks guys for your years of helpful data.

    Anyway, backstory is I got my girlfriend an iPhone 5 last year as a birthday gift second hand off eBay. I did my homework and got a pretty good deal.

    That was all well and good and, like I said, it's been about a year of no issues. Recently though she's had problems with her phone constantly sucking up space even though she's deleted everything on it. I did some quick searching and decided to back up the phone and do a full erase/reset.

    So yeah, no big deal. Did the backup. Did the reset.

    But here's where it gets weird. Now, mind you, I did a full wipe when I first got it. So this would be the second one while she's owned it. Anyway, I get to the "Hello" screen after the wipe, log in to wifi, and log into iCloud.

    Then it prompts me to enter my iTunes login info to "enable purchases" or something. Standard stuff, right? Well the pre filled email address isn't mine. It isn't hers either. In fact, I've never even seen this email address in my life. Definitely never before on this phone.

    So, I do what anybody with a suspicious brain would do and snapped a screenshot. Of course, the backup restore wiped it ... which sucked. But five seconds later (while it was reinstalling apps) there it was again. This time I grabbed another screenshot (attached).

    I went through all my settings. The mystery email (as I'd expect) is nowhere in there. There's only my girlfriend's iTunes login and my own anywhere in the settings.

    So, first and foremost, who is this email? All I can figure is it's left over from the first owner. Second, what is this even trying to get me to log into? As far as I can tell, I have all her stuff set up and logged in. I can't figure out where this info is even needed.

    So I went further down the rabbit hole to Facebook and plugged in the email. Sure enough, here's some guy in Tennessee who works at a Bass Pro Shop. Previous owner? Dunno. Very well could be.

    Anyway, if nothing else, I find this VERY troubling. Having sold three iPhones on eBay myself, I am very concerned now that there may be some weird software glitch that causes MY email address to pop up on some rando's phone. To my understanding, the full reset should reset ALL data. That should mean the phone would essentially be totally devoid of my personal information.

    But I can prove that this is false. At least this iPhone 5 has survived two (possibly three) full resets only to spit out the previous owner's email address right in my face.

    What gives?

    Attached Files:

  2. Alan Mac Farlan macrumors regular

    Apr 16, 2015
    A 5s/32 ATT locked USED iPhone ... @ $300 off ebay or craigslist for example ...

    for the two year price to run it.

    is ... $150 more expensive then a NEW 5s/32 locked ATT out of the Apple Store.

    Factor up the two year price to run it and then you are comparing apples to apples.

    Besides with new ...

    you get new iPhone, ear buds, USB cable, Apple Care, etc.

    and you get no headache such as this or with any hacker work that might have been done.

    With the used purchase ... Apple Inc has no way to register it like a used car is registered at the DMV with you being the new owner ... so in the records the first time buyer owner is still the owner.

    Penny wise and dollar foolish ...

    huh ???

  3. adamhenry macrumors 68000


    Jan 1, 2015
    On the Beach
    That is not just an email address. That is obviously a request for the Apple ID password. Second time you've wiped it?
  4. C DM macrumors Sandy Bridge

    Oct 17, 2011
    Doesn't look like Acrivation Lock. What it looks like is that some apps or media (music or videos or books) that are in the backup or on the phone came from a different iTunes account, and that's basically what it is asking that for.
  5. EllanaC macrumors newbie

    May 3, 2015
    1. Try restarting the phone from scratch wipe the iPhone on iTunes and then start if it's brand new
  6. a.guillermo macrumors regular

    Jan 12, 2015
    I'm just going to throw this out there: Is there any chance that your friend from the Pro Bass Store is a strange guy who is hacking your phone, and if you sign HIM into it, he can do stuff? I'm not sure the logistics of hacking/hackers, but I this is just the first thing I think of. I'm not sure how he's doing it, but I have a feeling that it can be done. Especially if he's the one that sold it to you; he might have planted something on it to do this.

    If I'm being barbaric, please don't shoot me- this is an honest opinion, and if I'm wrong, I didn't mean to upset anyone haha
  7. mpavilion macrumors 6502a

    Aug 4, 2014
    SFV, CA, USA
    Check the screenshot; the OP's gf is on TMO (where you pay full price or BYOD), so your AT&T math doesn't even apply.

    To the OP -- when you delete the weird Apple ID and sign in with your gf's acct, does the weird one ever come up again?

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