i ordered a refurb macbook a few weeks ago took forever to get. when i got it i opened it up and there was a space above there the dvd drive was and the white bezel. the lcd had a similar gap as well. called apple. they gave me a shipping slip. sent it back. today JUST opened my new one, perhaps 10 minutes ago. there is a large gap between the dvd and the white face that is on top of it. PLUS the 'N" key sticks hardcore. to make matter worse the frist book they gave me had 1GB of ram. this one has what i paid for 512mb, it's not the same book. do anyone else have this defect? am i beig a stickler about it? is it wrong for me to have the same expectations from a factory refurbished product as i do from a brand new one? my last mac was a had me down. this is the first apple i've worked and paid for. i am very disappointed in apple.