Hi guys,
I have a 3 year old iPhone 6 that is giving me a lot of problems, so I purchased a 6S plus on Friday to replace it. I've been trying to backup my iPhone 6 via a secure backup so I can do a full restore on the new phone. It keeps giving me an error. I tried the following
-Updated iTunes on my Desktop (Windows machine) to the latest version.
-Deleted all old versions of my previous backups.
-Removed music from my device (in case that was holding it up)
-Reset all settings on the phone.
-Upgraded iPhone to IOS 11.
-Tried doing a backup on my Macbook running the latest OS X with all new updates
-Deleted old backups on my mac, no dice.
I can now do a regular backup, just not a secure one. If I remember correctly, a secure backup takes into account all of the old Appdata and passwords, correct? I tried AnyTrans and that software doesn't work well.
I'm at my witts end. I've never had these issues before with Apple products. Any ideas? Is there a way I can see the logs to see what is the problematic App/data piece?
I have a 3 year old iPhone 6 that is giving me a lot of problems, so I purchased a 6S plus on Friday to replace it. I've been trying to backup my iPhone 6 via a secure backup so I can do a full restore on the new phone. It keeps giving me an error. I tried the following
-Updated iTunes on my Desktop (Windows machine) to the latest version.
-Deleted all old versions of my previous backups.
-Removed music from my device (in case that was holding it up)
-Reset all settings on the phone.
-Upgraded iPhone to IOS 11.
-Tried doing a backup on my Macbook running the latest OS X with all new updates
-Deleted old backups on my mac, no dice.
I can now do a regular backup, just not a secure one. If I remember correctly, a secure backup takes into account all of the old Appdata and passwords, correct? I tried AnyTrans and that software doesn't work well.
I'm at my witts end. I've never had these issues before with Apple products. Any ideas? Is there a way I can see the logs to see what is the problematic App/data piece?