Secure backup keeps failing

Discussion in 'iPhone' started by PorscheDude, Sep 24, 2017.

  1. PorscheDude macrumors newbie

    Joined:
    Mar 8, 2008
    #1
    Hi guys,

    I have a 3 year old iPhone 6 that is giving me a lot of problems, so I purchased a 6S plus on Friday to replace it. I've been trying to backup my iPhone 6 via a secure backup so I can do a full restore on the new phone. It keeps giving me an error. I tried the following

    -Updated iTunes on my Desktop (Windows machine) to the latest version.
    -Deleted all old versions of my previous backups.
    -Removed music from my device (in case that was holding it up)
    -Reset all settings on the phone.
    -Upgraded iPhone to IOS 11.
    -Tried doing a backup on my Macbook running the latest OS X with all new updates
    -Deleted old backups on my mac, no dice.

    I can now do a regular backup, just not a secure one. If I remember correctly, a secure backup takes into account all of the old Appdata and passwords, correct? I tried AnyTrans and that software doesn't work well.

    I'm at my witts end. I've never had these issues before with Apple products. Any ideas? Is there a way I can see the logs to see what is the problematic App/data piece?
     
  2. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
  3. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #3
    If you are talking about the encrypted backup all you will lose is your passwords. Shouldn't be a big problem as long as you are prepared to enter them again.

    Edit: You will lose passwords, wifi info, health data, and website history
     
  4. PorscheDude thread starter macrumors newbie

    Joined:
    Mar 8, 2008
    #4
    The error says "iTunes could not backup the iphone because an error occured while reading from or writing to the iPhone.". I tried using the logging function in xcode to see what the error code was. This is what it says right before the error message pops up.

    Sep 24 19:08:11 OLD-IPHONE BackupAgent2[562] <Notice>: File modified while being uploaded (mod time changed): <private> (<private>)
    Sep 24 19:08:12 OLD-IPHONE BackupAgent2[562] <Notice>: File modified while being uploaded (mod time changed): <private> (<private>)
    Sep 24 19:08:17 OLD-IPHONE BackupAgent2[562] <Error>: <private>
    Sep 24 19:08:17 OLD-IPHONE BackupAgent2(MobileBackup)[562] <Notice>: No POSIX code for error: <private>
    Sep 24 19:08:19 OLD-IPHONE BackupAgent2[562] <Error>: Error uploading "<private>" to "<private>": <private>
    Sep 24 19:08:19 OLD-IPHONE BackupAgent2[562] <Error>: Backup error - <private>

    Is there any way I can get more information from these logs? Thanks guys.
     

Share This Page

3 September 24, 2017