Hello all, I'll try and condense this is much as possible. On 12/24 I made a purchase via bestbuy.com (Beats Studio, iTunes gift card, TDK boombox). At the end of my order, it informed me that two of my items (Beats and gift card) were ready for pickup. I head to the store and they informed me that the headphones were not in stock, so I left with my gift card. No big deal. On 12/26 I was informed via email that the order was ready to be picked up. During my wait time, I decided I wanted to 'upgrade' to the Bowers & Wilkins P7 headphones so when I got to the store and I explained what I wanted to do. They returned the headphones before I took them home and charged another $120 to my Best Buy credit card. To do this (the easy way) they refunded me via giftcard and purchased the P7 with that along with the additional $120 to my CC. Fine. On 12/31 I got an email stating my headphones were ready for pick-up. I get there and they cannot find them. After searching they told me my only option was to cancel the order and place a new one. As frustrated as I was, I understand these things happen. Here's where it gets even more complicated. The tricks they used to upgrade my headphone would not let them refund the money back to my credit card. But because when they added my new order they refunded it to a gift card, used that money for partial payment for the B&W, then added the $120 to my credit card, they said they must refund it the way that I "paid". After deliberating it with the staff and manager, they somehow (allegedly) put the $3xx on a gift card, refunded the $120 to my credit card, then "returned" the gift card to my best buy credit card. I didn't understand this because the gift card was never purchased with my credit card but I received two different, confusing receipts and, even though I didn't understand, I was assured the full $4xx for the B&W was back on my card. I then asked the manager if when I come back tomorrow to re-order (because it takes 24 hours for the credit to become available again) if they are going to combine the purchase with my TDK and iTunes gift card and he says that's not possible. We got into and I said, so because you guys screwed up, I'm going to be charge 27% interest on a $150 item and a $400 pair of headphones. "Unfortunately" things happen sometimes, he says, and he said if I call the bank they "might" be able to combine the purchases and honor the 0% for $429 and up purchases. I am livid! Yes, I upgraded the headphones but everything was fine until they couldn't find my package that was shipped to the store and their only option was to cancel my order! Now here's another thing. I just checked my credit card and only the $120 was credited, I saw her fold up and toss the gift card yesterday that they somehow were supposed to trick the system into refunded that AND the $120 to my card and it's not there. Now I have no product, no giftcard, and $300 (and some odd $) missing! This has been so annoying and stressful I don't know what to do.