Back in April, 2012, I purchased a refurbished MacBook Pro, 13", 2.8 Ghz, 4gb RAM, from their online store. I had purchased refurbished Apple products before with no complications.
About four months ago, I began noticing my videos were playing with choppy playback. All of my software was current updated. My warranty expires at the end of April, so as a last ditch effort to resolve the problem, I scheduled a Genius Bar appointment on Sunday, April 21. It was determined that I had a hard drive with bad sectors, and the hard drive would be replaced under warranty. No big deal there.
Here's the kicker:
I received a voicemail on my iPhone from the Genius Bar that a "homemade device" (plastic cover) had been installed in the optical drive and they wanted my permission to remove that device.
I immediately called them back and advised them that the machine I had purchased had never been opened by myself or anyone else. The response I got was "Very interesting". I also told them they had my permission to remove anything that shouldn't be there.
This is where I am at...
The Apple store still has possession of my MacBook Pro. I was at work when I called them back, so I was distracted and didn't have the urgency of asking anything about this "homemade device".
Furthermore, I am concerned of my one-year warranty on the laptop, as that expires at the end of April.
My question to all of you is, how should I proceed forward with this?
I don't like the idea of a foreign "homemade device" implanted in my refurbished MacBook Pro after I have documented proof that I purchased it on Apple's online store and that, according to Apple's website, "We test and certify all Apple refurbished products..."
Again, I have never experienced this with Apple refurbs... What would you recommend I do?
About four months ago, I began noticing my videos were playing with choppy playback. All of my software was current updated. My warranty expires at the end of April, so as a last ditch effort to resolve the problem, I scheduled a Genius Bar appointment on Sunday, April 21. It was determined that I had a hard drive with bad sectors, and the hard drive would be replaced under warranty. No big deal there.
Here's the kicker:
I received a voicemail on my iPhone from the Genius Bar that a "homemade device" (plastic cover) had been installed in the optical drive and they wanted my permission to remove that device.
I immediately called them back and advised them that the machine I had purchased had never been opened by myself or anyone else. The response I got was "Very interesting". I also told them they had my permission to remove anything that shouldn't be there.
This is where I am at...
The Apple store still has possession of my MacBook Pro. I was at work when I called them back, so I was distracted and didn't have the urgency of asking anything about this "homemade device".
Furthermore, I am concerned of my one-year warranty on the laptop, as that expires at the end of April.
My question to all of you is, how should I proceed forward with this?
I don't like the idea of a foreign "homemade device" implanted in my refurbished MacBook Pro after I have documented proof that I purchased it on Apple's online store and that, according to Apple's website, "We test and certify all Apple refurbished products..."
Again, I have never experienced this with Apple refurbs... What would you recommend I do?
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