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Seeking Apple Email

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Macaroooon

macrumors 6502
Original poster
Sep 9, 2012
378
3
I didn't really know where else to post this.

I'm looking for an email address of someone who works at apple that I can contact about an issue I have with my MBP (screen has cracked randomly) to both complain, and also ask why the people who work at Apple stores can not tell me if they have a certain part in.

Who would be best to contact (I've rang apple care several times)? And could you provide their email?
 
Macaroooon said:
I didn't really know where else to post this.

I'm looking for an email address of someone who works at apple that I can contact about an issue I have with my MBP (screen has cracked randomly) to both complain, and also ask why the people who work at Apple stores can not tell me if they have a certain part in.

Who would be best to contact (I've rang apple care several times)? And could you provide their email?
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There is no such email address.

Also - they don't diagnose over the phone. If this is a spin off from your other thread - I still don't see the problem. You're going to need to leave it with them for the repair anyway, so what does it matter if they have the part in or not?
 
Brian Y said:
There is no such email address.

Also - they don't diagnose over the phone. If this is a spin off from your other thread - I still don't see the problem. You're going to need to leave it with them for the repair anyway, so what does it matter if they have the part in or not?
Click to expand...

I see.

My issue is I am student, and I live in Wales, so to get to Manchester/ London it'll cost me £25/ £50 respectively. When I rang on the phone I explained the situation and asked if it was possible to know if the part (the screen) was in stock so that I would know it could be repaired as soon as possible. I understand I'll have to lave it there regardless, but I am in the middle of very important exams, and also have various write ups ongoing, so I really need my laptop at the moment. The screen is getting worse, one of the cracks has extended across the whole screen.

I wanted to also ask about the problem, I just don't understand it at all.
 
Macaroooon said:
I see.

My issue is I am student, and I live in Wales, so to get to Manchester/ London it'll cost me £25/ £50 respectively. When I rang on the phone I explained the situation and asked if it was possible to know if the part (the screen) was in stock so that I would know it could be repaired as soon as possible. I understand I'll have to lave it there regardless, but I am in the middle of very important exams, and also have various write ups ongoing, so I really need my laptop at the moment. The screen is getting worse, one of the cracks has extended across the whole screen.

I wanted to also ask about the problem, I just don't understand it at all.
Click to expand...

And as I said in the other thread - you can send it to AppleCare instead. Or you could go to the store in cardiff.
 
satcomer said:
Usually they take about a week (at least a work week (7 work days) in my two occasions).
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I see, in store would be be about the same? I also felt in store I could actually explain what happened properly, as I think I'll have to fight this one very hard if I even want them to cover part of it.
 
Macaroooon said:
I see, in store would be be about the same? I also felt in store I could actually explain what happened properly, as I think I'll have to fight this one very hard if I even want them to cover part of it.
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I doubt they'll cover it. It looked like accidental damage to me.
 
Macaroooon said:
I don't seem to have registered it :/

Anyway, I bought my mac with the student discount in September, so my AppleCare lasts 1 year from then.
Click to expand...

AppleCare is 3 years, warranty is one, or most likely more in the UK, expensive purchases do seem to get a longer standard warranty in UK/Europe dependable what's broken.
 
Last edited:
justperry said:
AppleCare is 3 years, warranty is one, or most likely more in the UK, expensive purchases do seem to get a longer standard warranty in UK/Europe dependable what broken.
Click to expand...

I'm sure that I have three years warranty on the student discount, at least that is what I was told on the phone.

I may just have to ring up apple care again and explain the situation to work out the quickest way around this.
 
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