I'm very disappointed in Seidio. I previously owned the Innocase II Surface for my old iPhone 3G and was largely happy with the feel of it and quality until the front bar on the lower half of the case snapped. Nonetheless I kept using it because it had the best fit of any case I had seen. I ordered the Innocase Active for my new iPhone 4 back in July and after 4 delays in shipping, received it in late August. Now, 2.5 weeks into using it carefully (i.e. either placing in my pocket or safely on a table) the powder coating on the plastic around each corner has started to peel off. I'm shocked at this poor quality and want to inquire if other users are seeing this too. A call to customer service provided me little information from a representative that was borderline rude in insisting to me that there are no known reports of such a defect in the case. I was told I could either file a refund request online (couldn't do it by phone??) or be sent a replacement case, but that I would have to ship the defective product back to them on my dime before receiving a new one. I encourage Innocase Active customers who may be experiencing the same degradation in their case to report it to Seidio and please reply back here. I think it's unfair to put the onus on a loyal customer and leave them with a defective case. I'm concerned as to why the material is peeling off and the safety of the material. We've got an infant in the house who wants nothing more than to grab the phone every chance she gets (we're still quicker than she is but not for long) and I'm concerned about her safety. My new assessment of Seidio is poor quality and poorer treatment of the customer. I've attached some shots of the defective case.