Selling and need some advice with broken screen/restoring

Discussion in 'iPhone' started by andtix, Nov 30, 2014.

  1. andtix macrumors newbie

    Nov 30, 2014
    First of all hi everyone, first post here :)

    Apple fan and all needs some advice from the experts.

    I'm about to sell my old iPhone 5. I want to make sure there's no data left on it. Last time I used it was around the release time of iOS 7 (over a year ago) and I'm pretty sure I cleaned it back them. Problem is, the screen is broken and I can't use the interface at all. The phone is locked in the intro screen with the exchanging languages.

    Connecting it to itunes, the apps show they're there. Pictures and video are all gone.

    A buyer had asked me if the phone has an iCloud account enabled. It probably does as when I tried to reset it through iTunes it asked me to logout of Find My iPhone.

    All this troubles me a bit - does any one have any recommendations? I wouldn't want to share any of my data with other people
  2. CEmajr macrumors 601

    Dec 18, 2012
    Charlotte, NC
    Put it in DFU mode and then do a factory restore through iTunes. Once the phone is restored and turns back on you will be asked to enter you iCloud password and email address in iTunes. Once you enter it the phone is free of any of your data and cleared to be used by someone else.
  3. Brian Y macrumors 68040

    Oct 21, 2012
    You can remove the lock by removing the device from findmyiphone on

    Beyond that, as said before, do a DFU restore.
  4. andtix thread starter macrumors newbie

    Nov 30, 2014
    Thanks for your response everyone.

    Any advice on how to switch the phone off to start with? The screen doesn't really work
  5. Agent-P macrumors 68030


    Dec 5, 2009
    The Tri-State Area

    Try holding down both the home button and sleep/wake button at the same time until the screen flashes off. Make sure not to hold them too long otherwise it will turn back on.

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