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Semi-Stuck Pixel: What do I do next?

Randizzledante

Randizzledante

macrumors regular
Original poster
May 21, 2011
110
6
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Hey all. Finally got my MBP today in the mail - my first real Mac. I was incredibly excited. One of the first things I did was change the background to a very dark picture, and noticed a blaring and bright red stuck pixel towards the bottom right.

I've had two stuck pixels on a PSP before. I ended up doing the only two tricks I read about - playing that color changing video and gently massaging the area. One got fixed, the other became permanent.

Back to my MBP, I'm not sure what to do. Gently massaging the area seems to fix it for about an hour - then it flickers between red and fixed - then goes back to red. The color video hasn't done anything to help, but people suggest leaving it on all night to fix it.

I'm just not sure what I should do next - if the pixel is at all savable, I don't want to do anything risky, that may make it permanent. Any help would be majorly appreciated.
 
I believe Apple has a zero tolerance policy for dead pixels. I'd contact them and see about arranging a replacement laptop.
 
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Is there any way I could just send this one back for a refund, then buy a new one at an apple store?
 
fat jez said:
Yeah, you have two weeks to do so.
Click to expand...

Alright, good to know. It's a shame, I love this thing so much, basically spent all day setting it up and whatnot. I almost wish the pixel would just stay stuck so that I could be more decisive about what to do. I'll give it a couple more days and see how it goes I suppose.

Any other fix tips?
 
Just went through the same thing with a single dead pixel on a refurbished Macbook Pro. If it had not been in the middle of the screen it wouldn't have bothered me so much. Long story short Apple says it is within spec and would not replace or repair, so I arranged a return within the 14 day return period.

Once I see the refunded amount post to my account, I will order another one and try again.
 
dmo1028 said:
Just went through the same thing with a single dead pixel on a refurbished Macbook Pro. If it had not been in the middle of the screen it wouldn't have bothered me so much. Long story short Apple says it is within spec and would not replace or repair, so I arranged a return within the 14 day return period.

Once I see the refunded amount post to my account, I will order another one and try again.
Click to expand...

I'll probably end up doing this. I already installed and registered my copy of Microsoft Office for Mac on this guy, am I screwed in regards to that now?

In the mean time, I'm going all out on this stupid pixel. Rubbing the area constantly, probably gonna leave the color-changing video on all day while I'm gone. If I'm gonna send it back, nothing to lose at this point.
 
Randizzledante said:
I'll probably end up doing this. I already installed and registered my copy of Microsoft Office for Mac on this guy, am I screwed in regards to that now?
Click to expand...

At worse you might have to call them and explain you're only running it on one machine and it's been replaced due to a fault. However, last time I did phone activation (admittedly with Windows 7), I didn't even have to speak to anyone, it just asked me how many systems I was running it on (1) and then gave me an activation code.
 
My experience is that stuck pixels may go away but they always come back. Just return the thing and get another one. If you use Time Machine to do a backup its really painless to move to a new machine.

These are premium laptops, accept no compromises.
 
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DustinT said:
My experience is that stuck pixels may go away but they always come back. Just return the thing and get another one. If you use Time Machine to do a backup its really painless to move to a new machine.

These are premium laptops, accept no compromises.
Click to expand...

I couldn't agree more. I'll check on my laptop once more when I get home, and then probably be giving ye olde apple support a call.
 
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