I've been having trouble with my iPad 2 not rotating when I turn it, I spoke to someone with apple care and they gave me the okay so send it to them via ups. I'm a 100 miles away from my nearest Apple store and I was wondering if anyone here has used ups to send their iPad in for replacement. Will it be overnighted to them or am I better off just walking into the store and getting my iPad replaced?? Also will they show any compassion in the store when I tell them I wasted my 30 dollar skin that I had to take off??
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Send in defective iPad or take it in??
- Thread starter LDTaylor85
- Start date
- Sort by reaction score
Last time I talked to anyone on phone for support (iPad 1 home button was faulty) they gave the ok to send it in and then they sent a box to me (empty of course
) for the return. Nearest Apple store is around 250 miles, so I would call support back and ask for a return box.
Of course if you take it in they may just exchange it, so it may be worth the trip.
) for the return. Nearest Apple store is around 250 miles, so I would call support back and ask for a return box.Of course if you take it in they may just exchange it, so it may be worth the trip.
At the Apple Store I worked in, there was nothing they could do (other than apologize) in regards to 'wasted skins'.
If you choose the Apple Store route, make sure to make an online Genius Bar reservation before you go. IMO, never "just walk in" for the Genius Bar, unless you're OK with the potential of waiting hours before you are seen!
If you choose the Apple Store route, make sure to make an online Genius Bar reservation before you go. IMO, never "just walk in" for the Genius Bar, unless you're OK with the potential of waiting hours before you are seen!
I sent mine in twice, once for back light bleeding and then again due to the replacement having multiple dead pixels. In order from them to ship you a new iPad overnight and once you get it ship your old one back they have to put a charge on your credit card until they received the old one. They do ship them very fast I had my replacement within 2 days and they had the old one within two days so my credit card charge was gone by the end of the week. But now my problem is that my third iPad has dust trapped under the screen and is getting worse, but im going to Chicago in two weeks and I plan to stop by the apple store and see what they can do.
